School of Business

Technology, Organisation and People

Lead: Professor Maggie Zeng

The Technology, Organisation, and People (TOP) research group focuses on examining the interplay between technological innovations, data analytics, organisations, and people. We are particularly interested in examining the ethical and social implications of the use of new technologies in businesses, as well as the role technologies and analytics play in organisational and individual contexts. Our aims are to:

  • enhance critical knowledge and depth in theory and practice around how technology is shaping behaviour, as well as the demand and evolving use-cases of technology;
  • explore how human–AI and multi-agent interactions are transforming organisational processes, coordination mechanisms, and forms of expertise;
  • create a supportive and facilitating research environment for members in the group, enabling the development of research capabilities and the achievement of high-quality research outcomes.

People

Selected publications

Molesworth, M., Grigore, G., Miles, C., & Charitsis, V. (2026). Metaphors of symbiosis: What science fiction movies reveal about human-AI imaginaries. Management Learning, 57(1), 92–119.

Rossi, F., Baines, N., & Wilson, E. (2025). Generating societal impact from collaborations between universities and arts and culture organisations (ACOs): Evidence from a survey of arts and culture professionals in the UK. Technovation, 140, 103158.

Jabbar, A., Akhtar, P., & Ali, S. I. (2025). The interplay between blockchain and big data analytics for enhancing supply chain value creation in micro, small, and medium enterprises. Annals of Operations Research, 350(2), 649–671.

Hoang, Q., & Lascaux, A. (2025). ‘It’s So Hard to Control It’: Navigating Responsible Digital Consumption in an Age of Individualisation. Sociology, 00380385251388548.

Zeng, J., Yang, Y., & Lee, S. H. (2023). Resource orchestration and scaling-up of platform-based entrepreneurial firms: the logic of dialectic tuning. Journal of Management Studies, 60(3), 605–638.

Apostolidis, C., Devine, A., & Jabbar, A. (2022). From chalk to clicks–The impact of (rapid) technology adoption on employee emotions in the higher education sector. Technological Forecasting and Social Change, 182, 121860. https://doi.org/10.1016/j.techfore.2022.121860.

Branicki, L., Brammer, S., Linnenluecke, M., & Houghton, D. (2023). Accounting for resilience: the role of the accounting professions in promoting resilience. Accounting and Business Research, 53(5), 508-536. https://doi.org/10.1080/00014788.2023.2219148.

Chan, T. K. H., Lee, Z. W. Y., Skoumpopoulou, D., & Situmeang, F. (forthcoming). Judging the Wrongness of Firms in Social Media Firestorms: The Heuristic and Systematic Information Processing Perspective. Journal of the Association for Information Systems. https://aisel.aisnet.org/jais_preprints/109.

Chan, T. K. H., Cheung, C. M. K., Benbasat, I., Xiao, B. & Lee, Z. W. Y. (2022). Bystanders Join in Cyberbullying on Social Networking Sites: Deindividuation and Moral Disengagement Perspectives. Information Systems Research, 34(3), 828-846. https://doi.org/10.1287/isre.2022.1161.

Denegri-Knott, J., Jenkins, R., Molesworth, M., and Grigore, G. (2023). Platformised Possessions and Relational Labour, Marketing Theory. https://journals.sagepub.com/doi/10.1177/14705931231201783.

Grigore, G., Molesworth, M., Miles, C. and Glozer, S. (2021). (Un) Resolving the dark side of digital technologies through the rhetoric of balance. Organization, 28(1), 186-207. https://journals.sagepub.com/doi/10.1177/1350508420968196.

Houghton, D. J., & Hodder, A. (2021). Understanding trade union usage of social media: a case study of the public and commercial services union on Facebook and Twitter. New Technology, Work and Employment, 36(2), 219-239. https://doi.org/10.1111/ntwe.12209.

Hsu, J-H and Omar, S. (2021) "To Give Or Not to Give: the Roles of Narcissistic Grandiosity and Vulnerability in Gift-Giving", in NA - Advances in Consumer Research Volume 48, eds. Jennifer Argo, Tina M. Lowrey, and Hope Jensen Schau, Duluth, MN: Association for Consumer Research, Pages: 77-80.

Jabbar, A., Geebren, A., Hussain, Z., Dani, S., & Ul-Durar, S. (2023). Investigating individual privacy within CBDC: A privacy calculus perspective. Research in International Business and Finance, 64, 101826. https://doi.org/10.1016/j.ribaf.2022.101826.

Lee, Z. W. Y., Cheung, C. M. K., & Chan, T. K. H. (2021). Understanding Massively Multiplayer Online Role-Playing Game Addiction: A Hedonic Management Perspective. Information Systems Journal, 31, 33-61. https://doi.org/10.1111/isj.12292.

Omar, S., Mohsen, K., Tsimonis, G., Oozeerally, A., & Hsu, J.-H. (2021). M-commerce: The nexus between mobile shopping service quality and loyalty. Journal of Retailing and Consumer Services, 60, 102468. https://doi.org/10.1016/j.jretconser.2021.102468.

Pressey, A., Houghton, D., & Istanbulluoglu, D. (2023). The problematic use of smartphones in public: the development and validation of a measure of smartphone “zombie” behaviour. Information Technology & People. https://doi.org/10.1108/ITP-06-2022-0472

Venkatesh, V., Cheung, C. M. K., Davis, F. D., & Lee, Z. W. Y. (2022). Cyberslacking in the Workplace: Antecedents and Effects on Job Performance. MIS Quarterly, 47(1), 281-316. https://doi.org/10.25300/MISQ/2022/14985.

Fundings

Darler, W. in partnership with The Audience Agency and the Institute of Digital Culture, “Develop a wholly owned automated, adaptive framework for optimising audience segmentation in culturally diverse communities in the UK and internationally based on the application of Machine Learning algorithms”, Innovate UK KTP, £180,000.

Events

Research Seminar with Dr Chrysostomos Apostolidis, Durham University (TBC)

Research Seminar with Dr Tommy Chan, The University of Manchester (TBC)

 

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