Your arrival

Support and wellbeing

Student and Library Information Services 

A new integrated customer service team called Student and Library Information Services has been set up to provide a ‘one stop’ physical and virtual information desk for all student services and support. This includes online, telephone and other virtual support and enquiries, and physical information desk support.

Student and Library Information Services is now the ‘one stop’ physical and virtual information desk for:

  • All library-user services and support, including library access, borrowing queries, booking facilities and using the David Wilson Library
  • All student services and support previously provided by the Student Services Centre, including student ID cards, fee and finance enquiries, visas and ID checks, requesting letters and other documents, enquiries and appointment booking and check-in for student welfare, careers, and visa and immigration support, and check-in for student wellbeing appointments.

Student and Library Information Services operates two physical information desks from 1 September 2021:

  • In the David Wilson Library, ground floor reception, open 8.00am to 9.00pm Monday to Friday and 9.00am to 5.00pm Saturday and Sunday
  • In the Percy Gee Building, 2nd floor, open 9.00am to 5.00pm Monday to Friday.

Student and Library Information Services can be contact by telephone on 0116 252 2448 or by email at or

Supporting your wellbeing 

The Wellbeing Service offers a range of wellbeing support options tailored specifically to your personal circumstances. This includes one to one sessions, group workshops and self-help resources. For further information on this service, please email 

Student finance advice and managing your money 

If you have concerns about managing your money, trained advisers can help you consider your options that are available for you. The Student Welfare Service is available to support if you are experiencing financial difficulties. This may include accessing additional money from the hardship fund, looking at budgeting or external funding options. 

Specific financial support is available for UK students if you have a disability or long-term health condition or if you are a young carer, care leaver, estranged student, mature student, asylum seeker or refugee. There are also a number of bursaries and scholarships available

Report and Support 

The Standing Together Team works to tackle unacceptable behaviours and provides support if you have been affected by them. The Team can support you with their reporting and support options and will help coordinate any support you may need. 

Disability support 

Managing your studies alongside your student life can be challenging and so the AccessAbility Centre offers a range of services to all students who have specific learning difficulties, such as dyslexia, disabilities or long-term conditions, including mental health, which have a substantial day-to-day impact on their studies. They can also assist with your Disabled Students’ Allowance application and talk with your department about any of your concerns or support that you need. or further information and/or support, please email  

Students' Union 

The Students' Union has a transitions toolkit, which helps you to settle into university life. It covers study skills and managing your wellbeing and finances.  

The Students' Union Advice Service provides free, confidential support and signposting that you might need to adjust, advance and achieve during your studies. This includes academic, accommodation or personal problems. 

Career Development Service 

The Career Development Service offers friendly and tailored one-to-one support to help you identify, discuss and explore career options, write effective CVs and applications, and ace interviews and assessment centres. You can also access a variety of helpful workshops ranging from industry and employer insights to opportunities to practice interviews, psychometric tests and assessment centres. 

David Wilson Library 

Our library, whilst subject to social distancing rules, will be open to support your studies. 

You can also take advantage of our digital library, which has access to more than 800,000 e-books, and our enquiry service and student support provide further virtual support. Your module resources will also link straight through to the appropriate digital resources through an electronic reading list system, making it easy for you to access your reading materials 

Spiritual and religious wellbeing 

You will always find a welcome at the Gatehouse Chaplaincy Centre (opposite Entrance 2, Mayor’s Walk). Our team of Chaplains offer support and encouragement to everyone, of all faiths and none, through advice, pastoral care and hospitality. We have information about places of worship and contacts with Leicester’s various faith communities. Find out more on the Chaplaincy website or contact us with any questions. 

Register with a local doctor 

We recommend that you register with a doctor (General Practitioner) in Leicester during your time here – particularly if you have a pre-existing health condition or if you have missed your vaccinations for measles, mumps and rubella, or meningitis. We work closely with Victoria Park Health Centre, and many of our students register there as it is right next to campus. Other doctors can be found on NHS Choices


The University has a nursery on campus providing weekday care for children aged six months to five years. 

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