Your arrival

Support and wellbeing

The Library 

The David Wilson Library is open 24 hours 7 days a week.

Our Information Hub staff are available to provide support 8.00am to 9.00pm, Monday to Friday and 9.00am to 5.00pm, Saturday and Sunday, alongside virtual support.

Our enquiry service can be contacted via telephone +44 (0)116 252 2448, or via email at or

Our Information Hub will provide information and support on the following:

  • Registering for your course
  • Student ID cards
  • Visa collection and ID checks
  • Accommodation and fee payments
  • Requesting letters for your bank or certificates of registration
  • Appointment booking for student welfare, student wellbeing, careers and visa and immigration
  • Library services including:
    • using the Library
    • borrowing and accessing online books and journals
    • booking study spaces
    • using our PCs and laptops
  • Student IT Help staffed by Digital Services 

The Library has silent, quiet, collaborative and group study spaces on its five floors alongside our books and journals. There are PCs available on the second and third floors and laptops to borrow from the Information Hub or laptop lockers.

Our bookable individual study rooms are located in the Charles Wilson Building, with bookable group study rooms available in the Library and Freemen’s Common Cottages.

Our digital library provides access to our digital books and journals. Your module resources will also link to reading materials through our electronic reading list system, making it easy for you to access your reading materials.

Our Centre for Academic Achievement on the ground floor can provide support and advice, in person and online, on maths and statistics, academic writing, study skills, finding resources, referencing and later with preparing for exams and dissertation writing. The Centre also runs a series of workshops where you can develop your skills and engage in discussion with your peers on these subjects. 

Want to be involved with shaping Library Services then become a Library Champion or recommend a title for our Represent collection, championing underrepresented voices from our diverse student, staff and local population. The collection is in the Exhibition Zone on the ground floor.

Supporting your wellbeing

The Wellbeing Service offers a range of wellbeing support options tailored specifically to your personal circumstances. This includes one to one sessions, group workshops and self-help resources. For further information on this service, please email

Student finance advice and managing your money

If you have concerns about managing your money, trained advisers can help you consider your options that are available for you. The Student Welfare Service is available to support if you are experiencing financial difficulties. This may include accessing additional money from the hardship fund, looking at budgeting or external funding options. 

Specific financial support is available for UK students if you have a disability or long-term health condition or if you are a young carer, care leaver, estranged student, mature student, asylum seeker or refugee. There are also a number of bursaries and scholarships available

Report and Support

The Standing Together Team works to tackle unacceptable behaviours and provides support if you have been affected by them. The Team can support you with their reporting and support options and will help coordinate any support you may need. 

Disability support

Managing your studies alongside your student life can be challenging and so the AccessAbility Centre offers a range of services to all students who have specific learning difficulties, such as dyslexia, disabilities or long-term conditions, including mental health, which have a substantial day-to-day impact on their studies. They can also assist with your Disabled Students’ Allowance application and talk with your department about any of your concerns or support that you need. or further information and/or support, please email  

Students' Union

The Students' Union has a transitions toolkit, which helps you to settle into university life. It covers study skills and managing your wellbeing and finances.  

The Students' Union Advice Service provides free, confidential support and signposting that you might need to adjust, advance and achieve during your studies. This includes academic, accommodation or personal problems. 

Careers and Employability Service

The Careers and Employability Service offers friendly and tailored one-to-one support to help you identify, discuss and explore career options, write effective CVs and applications, and ace interviews and assessment centres. You can also access a variety of helpful workshops ranging from industry and employer insights to opportunities to practice interviews, psychometric tests and assessment centres.

Spiritual and religious wellbeing

You will always find a welcome at the Gatehouse Chaplaincy Centre (opposite Entrance 2, Mayor’s Walk). Our team of Chaplains offer support and encouragement to everyone, of all faiths and none, through advice, pastoral care and hospitality. We have information about places of worship and contacts with Leicester’s various faith communities. Find out more on the Chaplaincy website or contact us with any questions. 

Register with a local doctor

We recommend that you register with a doctor (General Practitioner) in Leicester during your time here – particularly if you have a pre-existing health condition or if you have missed your vaccinations for measles, mumps and rubella, or meningitis. We work closely with Victoria Park Health Centre, and many of our students register there as it is right next to campus. Other doctors can be found on NHS Choices

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