SafeZone is a safety app which the University of Leicester is making available to all staff and students. The app allows you to alert University Security via your mobile phone if you ever need urgent assistance or first aid, or if you have an emergency while on campus.
The system is privacy-protected, so will never share your location unless you summon assistance or if you use the check-in function. This also means the app will not drain your mobile phone battery.
SafeZone is simple-to-use and free to download:
Once you have downloaded the SafeZone app you need to sign up using your University email.
SafeZone has three main buttons that can be used to request assistance from Security:
- First aid
If a button is pressed in error, the alert can be cancelled by tapping the button again, whilst the timer is winding down.
SafeZone uses high-speed push messaging to allow Security to send you important notifications in the case of an emergency or critical incident on campus.
The check-in function allows you to let Security know where you are if you are working alone or outside of normal working hours.
SafeZone does not track your location. You only become visible on the system once you have raised an alert or checked in.
Report and Support
You can let us know about something that has happened to you or someone you know, either anonymously or by leaving your contact email, through our Report and Support system. If you leave an email, a member of support staff will get back to you within two working days. More information about the process can be found on the system itself.
A member of staff will be assigned as your Personal Tutor right at the start of your course. In most cases, they will stay with you all the way through to graduation.
Our personal tutoring promise
“Your trained Personal Tutor will contact you at least monthly and respond to your emails normally within 3 working days during term time. Personal tutors are happy to advise on a wide range of personal and academic topics. Contact your School for more information.”
What you can expect from personal tutoring
- Training: Personal tutors are given training on the role of and requirements for personal tutoring at Leicester and are informed about all University support services.
- Topics: Conversations can be about academic and personal matters. Personal tutors will signpost you to the right support service for topics best handled by experts, such as mental health.
- Regular contact: During term-time you are contacted by your Personal Tutor at least monthly. This may include invitations to individual or group meetings or check-in emails. You will be invited to one-to-one meetings throughout the year to discuss your progress and anything else important to you.
- Responding to you: Your Personal Tutor will respond to you normally within 3 working days during term time. If they are away, you will be informed about alternative support.
- Finding out more: Your school has a page where you can find information about personal tutoring and how to contact your Personal Tutor.
The personal tutor promise is our commitment to students based on the code of practice on personal tutoring which is to be introduced for our 2023/24 academic year.
What our students say about personal tutoring at the University of Leicester
“While at University, I ended up struggling quite a lot. But I wouldn't talk to anyone about it, so just let it build up. By the time I got near the end I'd just pretty much given up. I got a check-in email from my tutor. We always stayed in fairly regular contact. I was still nervous about bringing stuff up with him, but he was just amazing. He gave me all the time I could want. He showed me some specific resources that directly applied to situations I was in. He contacted my teachers to get mitigating circumstances and comprehensively went through options. Ultimately, I'm now here in a much better place than I was a few months ago with a degree, with a place on a teaching course. It genuinely wouldn't have been possible without contact with my tutor, so I can't recommend it enough.”
“During the second semester, I had some employment commitments that clashed with a lecture. My tutor was very approachable, so I had no qualms discussing my issues with him. The discussion with my tutor built trust with me and other senior members of staff. I would advise anyone to consult with their tutor before making a decision that could have impact on their education.”
Register with a doctor
We recommend that you register with a doctor (called a GP, for ‘general practitioner’) at a health centre as soon as you arrive at university, so that you can be seen quickly if you have a health issue and be invited to have a COVID vaccination. You can register with the Victoria Park Health Centre which is next to the University campus, or you can find a health centre near you by searching on the NHS website.
If you are an overseas student staying in the UK for more than six months, you will have to pay an Immigration Health Surcharge as part of your visa application. This entitles you to use the NHS for free, although you will still need to pay some charges - such as prescriptions, eye tests and dental care - in the same way as a UK resident.
Study abroad guidance
Studying abroad is a wonderful and exciting opportunity to develop a multitude of skills, to expand your knowledge and to have new experiences. In order to have a successful study abroad experience, preparation in advance is key.
Explore our study abroad guidance