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FAQs

General registration

When will I receive my invitation to register online?

Invites will be sent out from 22 August 2024 for new students joining us in September. Postgraduate registration invitations will be sent out slightly earlier: from 8 August 2024.

New students will only receive an invitation to register once they hold an unconditional offer and have formally accepted their place on the programme. If you haven’t received an invite to register, and are unsure of any outstanding requirements, please contact our admissions teams:

You must register before the beginning of your course. You will not be able to register until 50% of the fees have been received.

How do I find my tuition fee?

Your tuition fee will be included in your offer letter. If you have any questions regarding your tuition fee, please contact feesandincome@le.ac.uk or call +44(0)116 252 3733 (Monday to Friday, 10.00am to 12.00pm and 2.00pm to 4.00pm)

How do I pay my tuition fees?

You can find lots of helpful information about our accepted payment methods on our fees and funding pages.

After making a payment, how can I confirm if it has been successful?

Once your payment has been received and processed, a payment confirmation statement will be emailed to your University email address. In addition, if payment was made using the online card payment option, a payment confirmation will be sent from E-pay to the email address provided by the payee during the payment process.

I’ve just paid my fees online, why can’t I register?

You cannot register until we have received and processed at least 50% of your annual tuition fees. The length of time this may take is based on the different payment methods:

  • Online card payments – 24 hours
  • UK bank transfer – up to 3 working days
  • Convera –up to 5 working days
  • International bank transfer – up to 10 working days

If you have made a payment and it has been longer than the above timescales then please contact us (feesandincome@le.ac.uk) with evidence of your payment. We may have received your payment but unable to allocate it to your account due to missing information on the payment. Please ensure you include your student number on the email.

 

 

My tuition fees will be paid by the Student Loans Company (Student Finance) but MyStudentRecord is showing I need to make payment?

If you have had an application accepted by the Student Loans Company, please send a scan/photo of your confirmation letter to feesandincome@le.ac.uk. Once we’ve had confirmation that your funding is in place, your record will be updated to allow you to register.

Can someone else pays my fees on my behalf?

Under the Anti Money Laundering policy, the University is required to “know your customer (KYC)” and part of this is that the University knows who has made payment into the University bank account, to prevent criminal activity funds being deposited.

As a result, there may be instances where we ask you to provide evidence of the payment leaving your bank account and being deposited into the University of Leicester's bank account. It's important to note that you should not let others make payments on your behalf. If you allow someone else to make a payment, you will be responsible for any fraudulent payments or falsified documents and the consequences can be found on our website.

We have these measures in place to ensure the integrity and security of financial transactions at the University.

I have been granted a fee waiver. Why does my record say I have to pay fees to register?

We have not yet received the information regarding your fee waiver. To assist with the resolution of this matter, please provide us with the necessary details so that we can make a note on your account and speak to the relevant people to get this resolved.

The NHS are funding me this year. How can I register?

We need your NHS Bursary reference number in order to allow you to register and invoice the NHS for your tuition fees. This typically beings with SB or BR. Please email feesandincome@le.ac.uk with your reference number and we will then update your account to allow you to register.

If you anticipate being unable to make payment as outlined above, we urge you to contact us promptly. It is essential that you provide us with detailed information via email, including the reasons behind why you are unable to make the full payment, any changes in your funding situation, the amount you are currently able to pay, and when you expect to be able to settle the remaining balance.

Please note that reaching out to us does not guarantee automatic approval of a payment plan. However, we are committed to assisting students in managing their financial difficulties whenever possible. If an agreed-upon payment plan cannot be reached and you are unable to make the instalment payment, you may wish to consider temporarily suspending your studies at the University. This would provide you with the necessary time to resolve any financial challenges you may be facing.

I am looking to register, are there any scholarships or financial aid options available to help cover the tuition fees?

Browse the list of other scholarships and grants, including eligibility criteria and application processes for undergraduates and postgraduates.

If you would like further assistance then you might find that the Scholarships team - scholarships@leicester.ac.uk, may be best placed to address any queries or concerns you have.

I'm attempting to make an online card payment for my fees through epay.le.ac.uk. However, when I enter my details, it shows that they cannot be validated. What should I do in this situation?

If you're having trouble making a payment on the online payment portal for registration, then you may have to wait 48 hours after accepting the terms of your offer. If after 48 hours the issues persist then please contact feesandincome@leicester.ac.uk.

How do I register online?

Students will need to register online at MyStudentRecord.

All self-funding campus-based students must pay at least 50% of their tuition fees before they can complete the registration process.

I don’t have a MyStudentRecord account, how do I create one?

If you need to register online, and haven’t already created a MyStudentRecord account, you will need to select the ‘New User’ option on the MyStudentRecord log in page and follow the on-screen instructions. You will be asked to set up a temporary password to allow you to log in. You will need to ensure you click the confirmation/validation link in the security email that will be sent to you from applicationhelp@le.ac.uk. You will not be able to log in without confirming your password.

How do I login to MyStudentRecord?

You will need your username and password. If you are a new student, your username is your 9 digit University of Leicester student number. Please note that you cannot use your UCAS personal ID number.

I don’t know my student number, where can I find it?

You can find your student number in your registration email, or any other communications sent to you from the University.

I’ve entered my username and password but I can’t log in, what do I do?

If you have just created your MyStudentRecord account, did you remember to click the confirmation link in the security email to verify your password? If not, you will need to verify your password before you will be able to log in – please check your spam/junk folder for the email as well as your inbox. You will need to click the link within 48 hours – if the link has expired, don’t worry – you can reset your password by clicking the applicants ‘forgotten password’ link on the MyStudentRecord homepage.

I’ve logged in but I can’t see the Registration tab?

Are you using a mobile device? If so, you may need to click the menu button at the top of the screen to see the Registration tab.

I’ve forgotten my MyStudentRecord password, what do I do?

If you are an applicant (don’t yet have a University of Leicester IT account), please select the applicants ‘forgotten password’ link on the MyStudentRecord homepage.

If you already have a University of Leicester IT account, find more information about resetting your password.

I can’t upload a photo for my student ID card

You will only be able to upload a photo to MyStudentRecord using a laptop or desktop computer and not using a mobile device. See our photo guidelines.

If you are still having issues, don’t worry – we can take a photo of you when you complete your Identity Check/Visa Checkpoint.

I’ve logged in to MyStudentRecord but Registration for my course is closed?

Registration will close two weeks following the start date of your course. After this two-week period, your department will need to authorise late registration. Please contact your department as soon as possible to confirm the reason for missing the deadline and your expected arrival date. Make sure you include your student number so they know who you are!

I still have an unpaid debt from a previous academic year. Can I proceed with registering for the current year?

Students with outstanding debts from previous academic years are not allowed to re-register until the debt is settled. To proceed with registration for the current academic year, you will need to clear your outstanding debt and pay at least 50% of your tuition fees for the new academic year. Once these requirements are met, you will be able to complete the registration process successfully.

Postgraduate and other loans

I have a Postgraduate Loan from Student Finance (England, Wales, Scotland, Northern Ireland). Do I still need to pay 50% to register?

If you provide us confirmation of your Postgraduate Loan showing the amount you will be receiving and when, we can allow you to register without paying your fees first. We will also split your tuition fee up into thirds with each instalment due just after your Postgraduate Loan instalments.

Please be aware that if your Postgraduate Loan does not cover your tuition fees in full you will be required to pay the difference to register.

I have a Postgraduate Loan, but my undergraduate student loan was paid directly to the University. What is the difference, and do I need to make a payment to register?

Postgraduate loans operate differently from standard student loans. With a Postgraduate Loan, the funds are paid directly to you, and it becomes your responsibility to pay your tuition fees to the University.

To ensure a smooth registration process, please provide us with confirmation of your loan, including the payment schedule. We will then align your account with the loan instalments you receive, allowing you to register before the first loan payments instalments are received.

My Postgraduate Loan has not been approved yet. Can I still register?

If your loan approval will not be received in time for registration, it will be necessary for you to pay at least 50% of your tuition fees in order to proceed with registration. If you have already initiated the loan application process, please provide evidence of this to feesandincome@leicester.ac.uk, and we will review your situation accordingly. It is important to keep us updated regularly on the status of your loan application.

I am starting the next academic year on placement. How much are my placement fees and when do I need to pay?

Postgraduate taught students starting in September 2022 or January 2023 will be charged £3,125 when they move into their placement year in 2023/4. This is for both overseas and home.

The fixed fee will increase each year. For those who start in 2023/4, placement will be £3,250.

Please note that the duration of your placement does not affect the placement fee. Once you have begun your placement, even if it is only for one day, the full fee becomes due. Whether your placement is unpaid or paid, the fee remains the same and must be paid in full.

The fee must be paid before you start your placement.

I am receiving funding from the Canadian Government. What do I do?

If you provide us confirmation of your funding we will convert the amount from CAD to GBP. If the amount is enough to fully pay your tuition fees you will be able to register without payment. You will be required to pay 50% as soon as you receive your first instalment and then the remaining fees in February (if you are registering for a course starting in August – October).

If the funding does not cover the full tuition fees after converting you will be required to pay at least 50% of the difference in order to register. You are then required to pay up to at least 50% of your total fees for the year once you have received your first instalment of your funding. The remaining fees will be due in February (if you are registering for a course starting in August – October).

Please be aware that the figures quoted after converting may change due to fluctuations in exchange rates. You will be provided with the exact amount you need to pay in the February instalment closer to the due date.

Once you have registered your department will be able to complete your enrolment forms.

I am receiving funding from the Canadian Government. I have forms to be filled in after registration. Do I send them to the fees team?

For new students, the first form prior to starting the course (the program information/cost form will need to be sent to the AHLAdmissions team: ahladmissions@leicester.ac.uk

LawReception@le.ac.uk and or studentservices@leicester.ac.uk will complete loan forms for current students (program information/cost forms for those progressing into year 2 or 3) and the confirmation of enrolment (proof of registration) forms.

I am a medic completing my second degree. Student Finance will only provide a maintenance loan. How can I register?

If you can provide us with confirmation of your maintenance loan, we can work together to establish a payment plan that suits your needs. Typically, the plan involves three instalments, each due shortly after you receive your maintenance payments. Our aim is to make the payment process as manageable as possible for you.

Student Finance funding

I have registered, but I haven't received my maintenance payment from Student Finance yet. What should I do?

We can only confirm your registration to Student Finance once you have completed the full registration process, including the ID check. If you have already completed the registration, the delay could be due to the following reasons:

  • You have recently become fully registered today. During the registration period, we inform Student Finance about fully registered students on the next working day if you have completed the process today.
  • You have recently become fully registered in the last few days. Student Finance may take 3-5 working days to process the registration information we provide and initiate the payment.
  • You initially applied to another university, and your application is still pending with them. If this is the case then please provide us with your Student Support Number (SSN) from Student Finance. We will assist in transferring your application to the University of Leicester.

If none of the above reasons apply:

  • The most common issue is a data mismatch between our records and Student Finance's records. Please check both records and ensure that the information, such as date of birth, first name, surname, or nickname, is consistent. You will need to check both records and then update the incorrect one with the right information. Once both sets of data are correct, we can confirm your registration.

If you encounter any further issues or have additional concerns, please contact us for further assistance.

The University has informed me that they have notified Student Finance about my registration, but I still haven't received my maintenance payment. What should I do?

In this situation, it would be best for you to directly contact Student Finance for assistance. The most common issues that may be causing the delay include incorrect bank details or Student Finance awaiting additional information from you. They will be able to provide further guidance and help to resolve the matter.

I am trying to get in contact with Student Finance for support on applying for a loan, but can’t connect.

You can reach Student Finance at 0300 100 0607. Their phone lines are typically open from 8.00am to 8.00pm on weekdays and from 9.00am to 4.00pm on weekends.

I originally applied to another university and came to University of Leicester through Clearing. How do I change my application?

You can log into your Student Finance portal and change your university up until the first day of term. This is the best way to ensure that you have your maintenance on time as it only takes Student Finance 48 hours to process.

If you do require the University to complete this process for you, please provide your Student Support Number (SSN) with Student Finance. This usually begins with SFDU and send it through via email to feesandincome@leicester.ac.uk. Please be sure to include your student number.

I have registered for this year, and Student Finance is waiting for confirmation. As a result, I am unable to receive my maintenance loan. When can I expect to receive the loan?

After you have completed the full registration process, the University will promptly provide the necessary confirmation to Student Finance. Therefore, you do not have to send anything. Typically, it takes about 3-5 working days after our confirmation for Student Finance to process the information. Your maintenance loan payments will be released after your course start date. Please keep in mind that specific timelines may vary, so it is advisable to keep checking your student finance portal regarding updates on your maintenance loan.

My undergraduate student finance loan will not be processed on time. Can I still register?

Please provide evidence of your application for the loan with Student Finance so that we can review the possibility of allowing you to register while awaiting approval. Additionally, please provide either your Customer Reference Number or Student Support Number with Student Finance for reference. It is important for us to be kept informed of your progress and any potential delays.

However, it is crucial to note that if, for any reason, Student Finance rejects your application, you will remain liable for the payment of your tuition fees. Please keep this in mind as you proceed with your application.

Sponsors

I have a sponsor paying my fees, what is the process?

Can my sponsor be granted an extension to make the payment if they are unable to pay before registration?

We require the financial guarantee letter in order to allow you to register. It is important to note that they are expected to adhere to our payment terms, which is payment within 30 days as per the sponsor agreement. This is after receiving the invoice. While we can consider short extensions upon contact from the sponsor, it's important to clarify that we do not offer payment plans or extensions in such cases.

My sponsor is from a different country and has provided a financial guarantee for my registration. Can we indicate the original currency amount on the sponsorship form?

In order to process the sponsorship effectively, it is necessary to complete the sponsorship forms with the GBP (British Pound) tuition fee amount. If the form does not include the GBP amount, we cannot accept the form, which means you will not be able to proceed with registration.

I need to register for the upcoming academic year, but I require an invoice to provide to my sponsor for the financial guarantee. Where can I obtain this?

If you need an invoice for this year's fees, kindly reach out to feesandincome@le.ac.uk for assistance. Please bear with them as due to the high level of request there may be a queue.

The invoice will be issued in your name. Please note that we are unable to address the invoice directly to your sponsor or send it to them until we receive the financial guarantee letter. However, you may share the information with your sponsor if you wish to keep them informed. Alternatively, you can also use your offer letter to demonstrate as it includes the start date, end date and amount you will be charged.

My sponsor is only covering a portion of my fees. Can I register with this partial payment and settle the remaining amount at a later date?

When a sponsor provides partial funding for a student, the sponsored amount is subtracted from the student's overall liability. To complete the registration process, the student is then required to pay at least 50% of their remaining liability. Here's an example to illustrate:

  • Total fee for the academic year: £14,850
  • Sponsor contribution: £6,470
  • Your remaining liability: £8,380
  • 50% required to register: £4,190
  • £4,190 payable by 1 February (if September starter).

Please note that until we have received at least 50% of your tuition fees, you will not be able to proceed with registration.

My sponsor has provided me with a letter for admissions purposes. I will get the financial guarantee later. Can I register?

We are unable to accept a letter that states "for admissions purposes only" as it does not fulfil the criteria for fee guarantee. In order to proceed with registration, please reach out to your sponsors and kindly request a financial guarantee letter specifically for your fees. This will need to be sent in as soon as possible.

My sponsor is a family friend. Can you send them an invoice for the fees?

In the case where funding is provided by a family member or friend, the student is considered a self-funding student rather than a sponsored student. Therefore, we are unable to send an invoice directly to the family friend in such instances. You will need to pay 50% of your fee to register.

Visa checkpoint

When should I arrive in the UK?

You must travel to the UK within the validity (start and expiry date) of your entry clearance vignette. You should plan your travel to arrive in the UK and complete registration before the start date of your course and in time to attend your teaching events including scheduled introductory sessions.

Where can I collect my Biometric Residence Permit (BRP)?

When you applied for your student visa you will have chosen where you will collect your BRP. If you have opted to collect your BRP from the University we will let you know when it arrives and provide you with further information on how to collect it. You will normally collect it when you attend visa checkpoint. Otherwise, you should collect it from your chosen Post Office before attending visa checkpoint.

When should I collect my BRP?

You should collect your BRP within 10 days or arriving in the UK. If you are not collecting your BRP from the University you should collect it before you attend visa checkpoint. You must attend visa checkpoint with your BRP and wait until you have completed registration before providing it in another process such as applying for a driver's licence.

What do I need to show to collect my BRP?

To collect your BRP students must provide their original passport and entry clearance vignette (visa sticker in passport) and those of any dependants whose BRPs they are collecting. You will also have to show the visa grant letter (letter provided with your entry clearance) which states the collection point and the date your BRPs should be available for collection.

To collect your BRP you must evidence that you entered the UK between the start date and expiry date on your entry clearance so if your vignette was not stamped you must show other evidence of when you entered the UK such as a flight ticket or boarding card. This is because a BRP can only be collected once it is confirmed the holder entered the UK after the 'valid from' date and before the 'expiry date' on the entry clearance vignette.

When you collect your BRP please check the details are correct. If you require more information on BRPs please see the information provided by the UKVI.

What if my entry clearance vignette has not been stamped?

Sponsored students with a student visa must provide a date stamped entry clearance vignette (visa sticker in passport) and their Biometric Residence Permit (BRP card). If your entry clearance vignette was not stamped you must bring your boarding card or flight booking with you so we can establish and record when you entered the UK. This is an important and mandatory requirement of our student sponsorship.

What if my 90 day entry clearance vignette has expired before travelling to the UK?

If your 90 day entry clearance vignette expires before you are able to travel to the UK you must apply online to transfer your visa. The application costs the equivalent of £154 (GDP). You will be provided with a new entry clearance vignette which will permit you to travel to the UK and collect your BRP.

When you travel to the UK you should carry the documents you provided with your visa application in your hand luggage as a UK Border Force Officer can request to see them. Please make try to see a Port Officer at the border to ensure your entry clearance vignette is stamped when you enter the country. If you cannot do this please retain your boarding card or e-ticket and email a copy with your documents to visas@le.ac.uk.

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