When will I receive my invitation to register online?
Invites will be sent out from 24 August 2023 for new students joining us in September. Postgraduate registration invitations will be sent out slightly earlier: from 7 August.
New students will only receive an invitation to register once they hold an unconditional offer and have formally accepted their place on the programme. If you haven’t received an invite to register, and are unsure of any outstanding requirements, please contact our admissions teams:
You must register before the beginning of your course. The deadline to register is Friday 1 September 2023. You will not be able to register until 50% of the fees have been received.
How do I find my tuition fee?
Your tuition fee will be included in your offer letter. If you have any questions regarding your tuition fee, please contact email@example.com or call +44(0)116 252 3733 (Monday to Friday, 10.00am to 12.00pm and 2.00pm to 4.00pm)
How do I pay my tuition fees?
After making a payment, how can I confirm if it has been successful?
Once your payment has been received and processed, a payment confirmation statement will be emailed to your University email address. In addition, if payment was made using the online card payment option, a payment confirmation will be sent from E-pay to the email address provided by the payee during the payment process.
I’ve just paid my fees online, why can’t I register?
You cannot register until we have received and processed at least 50% of your annual tuition fees. The length of time this may take is based on the different payment methods:
- Online card payments – 24 hours
- UK bank transfer – up to 3 working days
- Convera –up to 5 working days
- International bank transfer – up to 10 working days
If you have made a payment and it has been longer than the above timescales then please contact us (firstname.lastname@example.org) with evidence of your payment. We may have received your payment but unable to allocate it to your account due to missing information on the payment. Please ensure you include your student number on the email.
My tuition fees will be paid by the Student Loans Company (Student Finance) but MyStudentRecord is showing I need to make payment?
If you have had an application accepted by the Student Loans Company, please send a scan/photo of your confirmation letter to email@example.com. Once we’ve had confirmation that your funding is in place, your record will be updated to allow you to register.
Can someone else pays my fees on my behalf?
Under the Anti Money Laundering policy, the University is required to “know your customer (KYC)” and part of this is that the University knows who has made payment into the University bank account, to prevent criminal activity funds being deposited.
As a result, there may be instances where we ask you to provide evidence of the payment leaving your bank account and being deposited into the University of Leicester's bank account. It's important to note that you should not let others make payments on your behalf. If you allow someone else to make a payment, you will be responsible for any fraudulent payments or falsified documents and the consequences can be found on our website.
We have these measures in place to ensure the integrity and security of financial transactions at the University.
I have been granted a fee waiver. Why does my record say I have to pay fees to register?
We have not yet received the information regarding your fee waiver. To assist with the resolution of this matter, please provide us with the necessary details so that we can make a note on your account and speak to the relevant people to get this resolved.
The NHS are funding me this year. How can I register?
We need your NHS Bursary reference number in order to allow you to register and invoice the NHS for your tuition fees. This typically beings with SB or BR. Please email firstname.lastname@example.org with your reference number and we will then update your account to allow you to register.
If you anticipate being unable to make payment as outlined above, we urge you to contact us promptly. It is essential that you provide us with detailed information via email, including the reasons behind why you are unable to make the full payment, any changes in your funding situation, the amount you are currently able to pay, and when you expect to be able to settle the remaining balance.
Please note that reaching out to us does not guarantee automatic approval of a payment plan. However, we are committed to assisting students in managing their financial difficulties whenever possible. If an agreed-upon payment plan cannot be reached and you are unable to make the instalment payment, you may wish to consider temporarily suspending your studies at the University. This would provide you with the necessary time to resolve any financial challenges you may be facing.
I am looking to register, are there any scholarships or financial aid options available to help cover the tuition fees?
Browse the list of other scholarships and grants, including eligibility criteria and application processes for undergraduates and postgraduates.
If you would like further assistance then you might find that the Scholarships team - email@example.com, may be best placed to address any queries or concerns you have.
I'm attempting to make an online card payment for my fees through epay.le.ac.uk. However, when I enter my details, it shows that they cannot be validated. What should I do in this situation?
If you're having trouble making a payment on the online payment portal for registration, then you may have to wait 48 hours after accepting the terms of your offer. If after 48 hours the issues persist then please contact firstname.lastname@example.org.
How do I register online?
Students will need to register online at MyStudentRecord.
All self-funding campus-based students must pay at least 50% of their tuition fees before they can complete the registration process.
I don’t have a MyStudentRecord account, how do I create one?
If you need to register online, and haven’t already created a MyStudentRecord account, you will need to select the ‘New User’ option on the MyStudentRecord log in page and follow the on-screen instructions. You will be asked to set up a temporary password to allow you to log in. You will need to ensure you click the confirmation/validation link in the security email that will be sent to you from email@example.com. You will not be able to log in without confirming your password.
How do I login to MyStudentRecord?
You will need your username and password. If you are a new student, your username is your 9 digit University of Leicester student number. Please note that you cannot use your UCAS personal ID number.
I don’t know my student number, where can I find it?
You can find your student number in your registration email, or any other communications sent to you from the University.
I’ve entered my username and password but I can’t log in, what do I do?
If you have just created your MyStudentRecord account, did you remember to click the confirmation link in the security email to verify your password? If not, you will need to verify your password before you will be able to log in – please check your spam/junk folder for the email as well as your inbox. You will need to click the link within 48 hours – if the link has expired, don’t worry – you can reset your password by clicking the applicants ‘forgotten password’ link on the MyStudentRecord homepage.
I’ve logged in but I can’t see the Registration tab?
Are you using a mobile device? If so, you may need to click the menu button at the top of the screen to see the Registration tab.
I’ve forgotten my MyStudentRecord password, what do I do?
If you are an applicant (don’t yet have a University of Leicester IT account), please select the applicants ‘forgotten password’ link on the MyStudentRecord homepage.
If you already have a University of Leicester IT account, find more information about resetting your password.
I can’t upload a photo for my student ID card
You will only be able to upload a photo to MyStudentRecord using a laptop or desktop computer and not using a mobile device. See our photo guidelines.
If you are still having issues, don’t worry – we can take a photo of you when you complete your Identity Check/Visa Checkpoint.
I’ve logged in to MyStudentRecord but Registration for my course is closed?
Registration will close two weeks following the start date of your course. After this two-week period, your department will need to authorise late registration. Please contact your department as soon as possible to confirm the reason for missing the deadline and your expected arrival date. Make sure you include your student number so they know who you are!
I still have an unpaid debt from a previous academic year. Can I proceed with registering for the current year?
Students with outstanding debts from previous academic years are not allowed to re-register until the debt is settled. To proceed with registration for the current academic year, you will need to clear your outstanding debt and pay at least 50% of your tuition fees for the new academic year. Once these requirements are met, you will be able to complete the registration process successfully.