Policies
Refund policy
Refunds of overpayments
If the University receives tuition fee payments above the total tuition fee charged a refund will be processed unless the overpayment is due to a period of suspense. Refunds are returned to the original payer of the most recent payment via the same method the payment was received by. In order to process refunds the University may contact the student or original payer to ask them to provide additional information, such as proof of the original payment origin from a bank account statement. Please note that refunds will not be immediate. However, they will be processed in a timely manner, but are subject to the University authorisation process and bank processing timings.
Partially sponsored students
If a student who receives part funding for their tuition fees from a sponsor withdraws from their course the tuition fee liabilities are calculated on a pro rata basis. For example, if a sponsor is paying 75% of a student’s fees they will be charged 75% of the new fee liability following the withdrawal.
Any refunds due to each party are then processed following the above procedure for any payment above their tuition fee liability received.
Deposit refunds
For students required to make a deposit payment to secure their place on a course, please see the relevant Deposit pages for information on refund eligibility.
Cooling off period
If a student registers for a course but formally withdraws within 14 days of the course start date no tuition fees will be charged for the period of registration. This applies to undergraduate, postgraduate taught and postgraduate research courses.
The cooling off period only applies for students in the 1st year of a course, students returning for a later year will be charged in line with the liability calculations.
Liabilities and Refunds
Any student who withdraws from a course will only ever be liable for any arrears of tuition fees and or the tuition fees that arise in the current year. There will be no liability for the future unfulfilled years of the course
For information on fee liability please refer to our withdrawing from your studies page. Refunds will be calculated based on fees paid less fee liability, dependent on your student type and withdrawal date in the academic year.
Refund of accommodation fees
Your accommodation contract covers your rights to a refund where you cancel your University accommodation.
Complaints procedure
We welcome feedback on how we are doing and understand that occasionally something can go wrong or you may not be satisfied with an aspect of your experience.