Stoneygate Centre for Empathic Healthcare
Evidence-based empathy skills for healthcare practitioners (Online)
Duration
Half-day
Location
Online. MS Teams
Dates
- 4 November 2025
- 3 November 2026
- 2 November 2027
Who is this course for?
This course is designed for all healthcare professionals and trainees—regardless of specialty or level of experience—who want to enhance their communication skills, reduce burnout, and strengthen their connection to patients. It is suitable for doctors, nurses, allied health professionals, and others working in clinical or patient-facing roles.
Overview
This engaging half-day webinar is designed for healthcare professionals and trainees who want to reconnect with the human side of care, understand the evidence for empathy in healthcare, and explore practical approaches to integrating empathy into everyday clinical interactions.
Participants will learn about evidence-based empathy tools and frameworks, hear real patient stories, and reflect on their experiences in a supportive environment.
Feedback from previous participants:
- “Brilliant session, thank you so much”
- “It was a good eye-opener - how empathy can make a huge difference in my daily consultations”
- “I think it was very surprising how much empathy can greatly affect the outcome of a consultation, and I think I don't realise how very small tweaks to how you perform achieves this”
By the end of the course, participants will
- Understand the evidence linking empathy with improved patient, practitioner, and system outcomes.
- Learn about verbal and non-verbal communication techniques to support empathic care.
- Recognise common barriers to empathy in healthcare settings.
- Reflect on personal experiences of empathy as a patient or practitioner.
Explore tools such as the CARE Measure and BATHE technique to enhance everyday consultations.
Format
The course follows an interactive webinar format, including:
- Live facilitator-led sessions
- Evidence presentations
- Small group discussions via breakout rooms
- Patient stories and reflection activities
- Practical tools (CARE Measure, BATHE technique)
- Opportunities for audience interaction and Q&A
Preparation
No formal preparation for this course is required.Assessment
There is no assessment for this course. The course is for your continuing professional development, and is not designed to provide a formal qualification. A certificate of completion will be provided at the end of the course.
This course provides 3.5 hours of CPD.
Course Fees
Early bird rate (until 8 weeks before course date): £125
Standard registration fee £149
Block booking rate (10 places) £1000
Funding and Scholarships
See separate section on Funding and Scholarships for CPD on Professional Development and Training page
Booking
Course Coordinator
Dr Andy Ward, Director of Education and Training at the Stoneygate Centre for Empathic Healthcare, Associate Professor of Medical Education, and Honorary Senior Academic GP.