What is a complaint

Examples

• Poor communication
• Delay in providing a service
• Failure to follow procedures
• Concerns about student experience

Not Usually Considered Complaints

• Academic appeals
• Admissions decisions
• Student disciplinary matters

If your concern falls into one of these categories, another University procedure may apply. Such as:

• Admissions decisions - General admissions policies
• Academic progress or awards - Academic Appeals Procedure
• Student behaviour - Student Conduct Procedures Student Conduct Reporting Process
• Sexual misconduct and harassment Sexual misconduct and harassment
• Disclosing unacceptable behaviours Disclosing unacceptable behaviours