FAQ

When will I receive my invitation to register online?

Invites for our returning students will be sent out from the first full week of August so long as their progression into the next year of your programme has been confirmed by the relevant Board of Examiners.

How do I find my tuition fee?

Your tuition fee liability will be communicated to you by the Student Fees and Income Management team in August. 

If you have any questions regarding your tuition fee, please contact feesandincome@le.ac.uk or call +44(0)116 252 3733 (Monday to Friday, 10.00am to 12.00pm and 2.00pm to 4.00pm)

How do I pay my tuition fees?

You can find lots of helpful information about our accepted payment methods on our Fees and Funding pages.

I’ve just paid my fees online, why can’t I register?

Once you have paid your tuition fees online (via ePay), you will need to allow 24 hours before attempting to complete your Online Registration to allow your payment to be processed and your record to be updated. Please be aware that some payment methods can take up to 10 working days to be received. Please refer to our Fees and Funding pages for more information.

My tuition fees will be paid by the Student Loans Company (Student Finance) but MyStudentRecord is showing I need to make payment?

If you have had an application accepted by the Student Loans Company, please send a scan/photo of your confirmation letter to feesandincome@le.ac.uk. Once we’ve had confirmation that your funding is in place, your record will be updated to allow you to register. 

How do I register online?

Students will need to register online at MyStudentRecord. 

How do I login to MyStudentRecord? 

You will need your username and password. Your username is the first part of your University of Leicester email address (minus the @student.le.ac.uk). 

I’ve logged in but I can’t see the Registration tab?

Are you using a mobile device? If so, you may need to click the menu button at the top of the screen to see the Registration tab. 

I’ve forgotten my MyStudentRecord password, what do I do?

If you already have a University of Leicester IT account, you can find information about resetting your password here.

I’ve logged in to MyStudentRecord but Registration for my course is closed?

Registration will close two weeks following the start of term. After this two-week period, your department will need to authorise late registration. Please contact your department as soon as possible to confirm the reason for missing the deadline and your expected arrival date. Make sure you include your student number so they know who you are!