Appeals and complaints
The University has robust systems in place governing the quality and standards of our degree programmes and your experience as a student here. We are confident that, like the vast majority of students here, you will enjoy and be satisfied with your course.
However, if you are dissatisfied with an aspect of your course or academic decision, we would encourage you to tell your department in the first instance, so that it has an opportunity to respond. You should raise your concerns with the person most directly involved, for example your lecturer or your personal tutor. In most instances your department will be able to resolve the issue but we recognise that this will not always be possible. For this reason, the University has official procedures that allow eligible cases to be formally reviewed.
Industrial action complaints
We are aware industrial action may cause some students concern and the University is working hard to avoid disruption to your studies and provide you with as much support as possible. More information is available on the industrial action complaints webpages, including eligible grounds and a link to the appropriate form.
The University will take all reasonable action to ensure that student’s academic outcomes are not affected by the industrial action and any impact will be taken into account through the assessment process. If you believe the industrial action has had a greater impact on your academic outcome and you are in receipt of a Board of Examiners’ decision, in regards to your progression or award, your concerns may be better addressed via the academic appeal process. More information is available on the academic appeal webpages, including information on the grounds of appeal and a link to the appropriate appeal form.
The different Appeals and Complaints procedures
- Academic Appeals – to ask for a review of a decision relating to your academic progress or award, usually made by a Board of Examiners or, for research students, a thesis committee or internal/external examiners.
- Student Discipline Appeals – to ask for a review of a penalty imposed by a Plagiarsim Officer or a Student Discipline Panel.
- Student Complaints – to raise concerns if you are not satisfied with an aspect of your student experience.
- Fitness to Practice Appeals – to ask for a review of a decision made by a Fitness to Practice Panel
Queries and assistance
If you are an MBChB student you should instead contact Mr Andy Sarratt on HOSLMS@leicester.ac.uk or by phone +44(0)116 223 1598.
These offices cannot assist you in formulating an appeal or complaint but can provide procedural information.
Student discipline appeals
Students' Union Advice Service
For independent advice and guidance about any of the procedures above, please contact the Advice Service in the Students’ Union (email@example.com). The Advice Service can help iIf you would like support in writing an appeal or complaint and/or support throughout a formal appeals or complaints process. For opening hours and alternative contact information, visit the Advice Service website.