How long will it take to process my claim and get a decision?
You should normally receive a decision within seven working days. However, if your circumstances are complex, your request may be taken to a mitigating circumstances panel. If this happens, we’ll let you know and provide you with a new date to expect an outcome.
What should I include in my supporting statement?
Please provide a brief explanation of your circumstances and, importantly, the impact that they have had on you and your ability to complete assessments. It’s also important to include the date(s) the circumstances occurred.
If you are struggling to complete a statement please contact Student Support Services for advice and guidance at firstname.lastname@example.org. Additionally, the Student’s Union’s Advice Service can offer advice on how to put your case forward.
I have a chronic condition or a disability that affects my studies on an ongoing basis. Can I apply for mitigating circumstances?
It is expected that where reasonable adjustments are required due to a long-term health condition these are made in advance of any assessments, therefore having a long-term health condition in itself is not a mitigating circumstance. However, where there is an unexpected flare up or marked deterioration in a pre-existing condition which you believe has impacted on the completion of an assessment, you can submit a mitigating circumstances claim.
The AccessAbility Centre offers support and advice for disabled students and those with long term conditions looking for extra support.
Where the condition is declared and the University made aware of the nature and details of the condition, it will not be necessary to provide additional supporting evidence for individual instances of flare ups or marked deteriorations. In all other cases evidence will be required, including where the condition has not previously been declared.
It should be noted that programmes subject to Professional, Statutory or Regulatory Body (PSRB) accreditation may still require evidence to meet PSRB requirements, students on these programmes should check with their School for guidance.
How will the outcome be communicated to me?
You will receive an email notification to your University email address that the outcome is now published, and will be advised to access your student record for details. This will include guidance on what you need to do next, based on the recommendation.
What should I do if I am unhappy with the outcome of my claim?
There is no specific right of appeal against the outcome of a mitigating circumstances claim. You may want to speak to your department for further advice and guidance regarding exams and assignment.
Once the Board of Examiners have met to make a decision on your progression or award, you may be able to submit an academic appeal, if:
- a) Your claim affects your progression or award decision.
- b) You wish to raise new evidence of mitigating circumstances. (Important note: you will be expected through the appeal process to demonstrate why it was not possible to bring these circumstances to the attention of your school at the appropriate time in line with the requirements of Senate Regulations, and the Mitigating Circumstances Policy)
Please ensure that you have read and understand the criteria for submitting a mitigating circumstances claim, before submitting an appeal.