People
Dr John Richmond
Lecturer in Healthcare Management
School/Department: Business, School of; Work, Employment, Management and Organisations, Department of; Centre for Healthcare Innovation, Policy and Management
Email: jgr9@leicester.ac.uk
Profile
John G. Richmond is the Co-Director of the MSc Healthcare Management at the University of Leicester.
John achieved his PhD in Management at Warwick Business School (WBS) in 2018 supported by a National Institute for Health and Care Research (NIHR) Doctoral Fellowship where he investigated healthcare improvement, including how organisations learn and enhance patient safety. John’s post-doctoral fellowship at WBS was funded by The Health Foundation to evaluate a large-scale transformative quality improvement partnership between five English NHS hospital trusts and not-for-profit healthcare consultancy based in the USA.
John is committed to conducting research with impact. He was appointed to the Ottawa-based Policy Insights Forum, as an Honorary Policy Fellow in Societal Resilience and Climate Change to facilitate public policy discussions in this area. John also founded an international network of researchers to explore Health System Resilience for Extreme Weather Emergencies.
John’s research focuses on organisational resilience, learning, effective communication, and crisis management. John uses mixed-methods research designs including interviews, observations, surveys, systematic reviews, and archival data analysis. The majority of his research is conducted within healthcare organisations. Specifically, he explores the resilience of healthcare organizations in response to extreme events. This includes events such as pandemics and extreme weather caused by climate change, as well as those resulting from professional misconduct and human error. He also completed studies examining employee voice and whistleblowing when patient safety is at risk. In addition, John’s research has explored the emotions of healthcare professionals involved in major incidents, and how they reflect and learn in the aftermath.
His work has been published in highly ranked peer-reviewed journals including those on the Financial Times 50 Journal list: Public Administration Review; Journal of Business Ethics; and Work, Employment and Society.
Publications
Selected Publications:
Burgess N, Currie G, Kiefer T, Richmond J & Hartley J (2025) Building and maintaining trust “even when things aren't going well”: meta‐regulation through an explicit psychological contract. Public Administration Review.
Brooks S, Richmond J & Blenkinsopp J (2023) Applying a Lens of Temporality to Better Understand Voice About Unethical Behaviour. Journal of Business Ethics.
Currie G, Richmond J, Faulconbridge J, Gabbioneta C & Muzio D (2019) Professional Misconduct in Healthcare: Setting Out a Research Agenda for Work Sociology. Work, Employment and Society, 33(1), 149-161.