Recruitment partner, educational advisor, counsellors and agent complaints process

As a signatory to the UK Agent Quality Framework (AQF), the University of Leicester is committed to ensuring that the relationships between the University of Leicester official representatives (recruitment partners, educational advisors, counsellors and agents), applicants and the University remain fair and transparent.

However, we acknowledge that occasionally, applicants and students may have reason to question or express concern to the University about a recruitment partner who has supported them in their application journey. We also recognise that on occasion, applicants, offer holders and parents (‘Complainant’) may be dissatisfied with their experience or feel that material information provided is inadequate or misleading. If this is the case then Complainants can use the following procedure to raise their concerns.

How to make a complaint about an official representative of the University of Leicester

Provide us with as much detail as you can to help us investigate your complaint. Please tell us:

1. What the problem is;
2. What you want to happen;
3. Provide information on any relevant communication on the subject, including, for example, any reference numbers on letters or emails, and the dates and times of any communications.

Email your complaint to intapps@leicester.ac.uk