Policies and procedures

When you accept your accommodation contract you are agreeing to our Terms and Conditions of Residence, and accompanying policies. These can be downloaded to view below. If you have any questions about our policies, you should contact us before accepting your accommodation contract.

Terms and Conditions of Residence

Our legally-binding Terms and Conditions of Residence, your tenancy agreement with the University.

Terms and Conditions of Residence 2023/24 (764KB, PDF)

Complaints and Feedback

We work hard to ensure an excellent experience for all students who are living with us and are continuing to develop and improve our services.

Complaints Procedure (148KB, PDF)

Residential Complaints Form (250KB, PDF)


Where issues with buildings and facilities have occurred and we have been informed, we will make every effort to provide a reasonable alternative, as outlined in the Terms and Conditions of Residence. If no reasonable alternative can be offered then a rent rebate may be paid.

Compensation Policy (136KB, PDF)

Damage and Charges

We know accidents and damages happen when living in university accommodation but anything you break or damage needs to be fixed and paid for. All residents have a responsibility to keep their accommodation clean and tidy without causing damage, including communal areas.

Damage and Charges Policy (186KB, PDF)

Appealing Charges

Residents may be notified that charges are being applied to their account after a breach in the Terms and Conditions of Residence. This document outlines the process for appealing residential charges.

Appeals Policy (122KB, PDF)

Withdrawal and Cancellation

If you are considering withdrawing from accommodation, we will arrange a meeting with the Residence Life Team to support you with your decision.

Withdrawal and Cancellation Policy (130KB, PDF)

Room Transfers

Students allocated a room in University accommodation may apply to transfer to another room or a different site by contacting the Accommodation Team.

Room Transfer Policy (112KB, PDF)

Room Transfer Application Form (566KB, PDF)

Adapted Rooms

This information is for students with disabilities and long term conditions who may need adaptations to their room in accommodation. The University encourages students to think carefully about their specific accommodation needs.

Adapted Rooms Policy (140KB, PDF)

Room Subsidy Application Form (146KB, PDF)

Pets and Assistance Animals

This policy is intended to clarify the University’s position on any pets brought into the University accommodation for students living with us, including assistance animals and emotional support animals.

Pets and Assistance Animals Policy (142KB, PDF)

University Shuttle Bus

Our regular term-time bus service between The Village and the University of Leicester Campus, via Brookfield School of Business (and Stoughton Road Playing Fields on Wednesday afternoons) is the University Shuttle Bus, run directly by the University and operated by Centrebus.

University Shuttle Bus Policy (1.1MB, PDF)


E-scooters are currently illegal to use on pavements, cycle lanes or in pedestrian areas. E-scooters must not be brought onto University grounds or within University buildings. This policy also covers the use of e-scooters in and around accommodation.

E-Scooters Policy (121KB, PDF)

Key Management

How we oversee the provision of access in University-managed accommodation.

Key Management Policy (126KB, PDF)

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