Telephone Campaign - FAQs

FAQs 2018

Below are answers to some frequently asked questions relating to the Annual Fund Telephone Campaign. Thank you for your support.

For any other information email Rosemary, Annual Fund Officer, at annualgiving@le.ac.uk

What is the Telephone Campaign?

The Telephone Campaign is run by the Annual Fund Team in the Philanthropy, Alumni and Community Engagement (PACE) office. The calls are made by current University of Leicester students.

Do all alumni receive a telephone call?

We have nearly 200,000 alumni on our database. Each year approximately 5,000-6,000 alumni are called by our students.

Why are the students calling me?

The students are calling you because you are a former student (alumnus/a) of the University of Leicester. They wish to update you on upcoming events, to ensure your receive our communications and to make you aware of any current appeals.

I do not wish to make a gift over the phone. How else can I give?

We can accept gifts in various ways. You can give online, or alternatively you can download our paper donation form if you wish to make a gift by credit card, cheque or by CAF voucher.

How will my donation be acknowledged?

A letter or email of thanks will be sent out to you.

I didn’t receive my pre-call postcard?

You should have received a copy of the postcard via email or in the post. Please double check your spam folder in case it has been sent there by mistake. If you did not receive it then you can update your details using our Stay In Touch form.

How can I request a student telephone call?

If you would like to request a call from one of our students, please email annualgiving@le.ac.uk or telephone +44 (0)116 252 2354.

Can I call the students back?

You cannot call the students back directly, however if you would like to request for somebody to call you at a convenient time during the evening and weekend please email annualgiving@le.ac.uk or telephone +44 (0)116 252 2354.

Do the students get paid?

Yes, our students get paid an hourly wage to call our alumni.

Who pays for the students to call me?

The students' pay comes out of a centrally-administered budget. 100% of all the donations we receive go directly to the causes. None of the income generated from your donations is used to pay for fundraising at Leicester.

What telephone number should I expect a student phone call from?

The telephone number 0116 252 2466 will be displayed when our students call.  Please note you cannot call our student callers back directly however you can leave a voicemail for one of them to return your call.

On what days and at what times should I expect a telephone call?

Our students work around their studies and call Monday to Friday from 18:15-21:15. We also call during the day on weekends between 11:30 and 19:30.

Why do I get a telephone call so late?

Our students telephone in the evening from 18:15-21:15. We have chosen these times as this seems to be the most acceptable time to call. We do not want to interrupt your working day and, as our callers are all students, they are usually busy in lectures during the daytime.

Why am I getting a telephone call from Leicester at the weekend?

Our callers are all current students who have classes and lectures during the week, so they carry out the calling as a part-time job.

Are the students just calling to ask for money?

The financial aims of the campaign are important as the money we raise goes to help a variety of important causes, but the calls are also important for our students to update you on the latest news from the University and check we have the correct contact details for you. The students really love talking to our alumni and hearing about their experiences.

I have been called as the University has a parental phone number registered to me. How can I update my child’s/family member's details other than over the phone?

Please direct your child/family member to the website where they can update their details using the Stay In Touch form.

How can I stop receiving telephone calls?

If you would like to opt out of receiving telephone calls, or would like to change how we contact you, please email annualgiving@le.ac.uk or telephone +44 (0)116 252 2354.