About us

Because of the importance of these services, the Centre is particularly concerned to highlight and improve the problems faced by people in a wide variety of vulnerable situations.

CESU carries out research and consultancy and has done projects in the past for Which?, Consumer Focus, E.ON and UNISON.

Key interests

• Regulation, self-regulation and private law.
• Consumer representation systems.
• Complaints-handling.
• Ombudsmen and dispute resolution.
• Social justice and sustainable development.
• Consumer disadvantage.
• Equality and human rights issues.
• The EU framework for regulation.

Please contact the Centre: Director: Professor Cosmo Graham, Research Associate: Linda Lennard.

The Centre is unable to help with complaints against specific companies. Please see organisations which may be able to handle consumer complaints.