Centre for Consumer and Essential Services

About us

Because of the importance of these services, the Centre is particularly concerned to highlight and improve the problems faced by people in a wide variety of vulnerable situations.

CESU carries out research and consultancy and has done projects in the past for Which?, Consumer Focus, E.ON and UNISON.

Key interests

  • Regulation, self-regulation and private law.
  • Consumer representation systems.
  • Complaints-handling.
  • Ombudsmen and dispute resolution.
  • Social justice and sustainable development.
  • Consumer disadvantage.
  • Equality and human rights issues.
  • The EU framework for regulation.

Please contact the Centre: Director: Professor Cosmo Graham, Research Associate: Linda Lennard.

The Centre is unable to help with complaints against specific companies. Please see organisations which may be able to handle consumer complaints.

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