I have a chair in Civil Justice at Leicester Law School where I teach and conduct research in the field of dispute resolution, civil procedure and consumer law. I have been invited to speak at international conferences and expert meetings in over 20 different countries, including by the UN Commission for International Trade Law the European Commission and the European Parliament.
I act regularly as an independent adjudicator or arbitrator for a variety of civil disputes, but mainly for aviation, water and telecommunications cases. I have also worked as a consultant for a number of private and public organisations in the areas of dispute resolution and consumer law.
I am a fellow of the National Centre for Technology and Dispute Resolutions (University of Massachusetts), a founding member of the International Council for Online Dispute Resolution (ICODR) and in 2012 I was a Gould Research Fellow at Stanford University. I am also the co-editor of the journal of Mediation - Theory and Practice and the external examiner for the Alternative Dispute Resolution modules at University College London.
My research focuses on civil dispute resolution methods and in particular about the use of technology to resolve consumer disputes. I have received funding from various institutions, including the European Commission, the European Parliament and the Nuffield Foundation.
The Law of Consumer Redress in an Evolving Digital Market (Cambridge University Press, 2018) xiii + 328 pp. Foreword by Lord Thomas of Cwmgiedd, Lord Chief Justice of England and Wales (2013-2017). https://doi.org/10.1017/9781139940900
(ed) The New Regulatory Framework for Consumer Dispute Resolution (Oxford University Press, 2016) xxviii + 471 pp.
Online Dispute Resolution for Consumers in the European Union (Routledge, 2010) xxi + 260 pp. https://doi.org/10.4324/9780203847756
“Embedding Alternative Dispute Resolution in the Civil Justice System: A Taxonomy for ADR Referrals and a Digital Pathway to Increase the Uptake of ADR” (2023) Legal Studies, forthcoming
“The Singapore Convention and the Growth of Online Mediation” (2022) 28(6) Computer and Telecommunications Law Review 142- 149
"Using Technology and ADR Methods to Enhance Access to Justice" (2019) 5(1) International Journal of Online Dispute Resolution 103-121.
"Consumer ADR in Spain and the United Kingdom" (2018) 7(2) Journal of European Consumer and Market Law 82-88.
"Legislating for an Effective and Legitimate System of Online Consumer Arbitration" in M. Piers and C. Aschauer, Arbitration in the Digital Age: The Brave New World of Arbitration (Cambridge University Press, 2018) 207-243 (with T. Cole).
"The Online Court: Filling the Gaps of the Civil Justice System?" (2017) 36(1) Civil Justice Quarterly 54-71.
"The Need for Synergies In Judicial Cooperation and Dispute Resolution: Changes in the European Small Claims Procedure" in B. Hess and X. E. Kramer (eds.), From Common Rules to Best Practices in European Civil Procedure - Studies of the Max Planck Institute Luxembourg for International, European and Regulatory Procedural Law, no. 8 (Hart Publishing, 2017) 379-401.