Dr Chandrima Roy

I joined the  the College of Business in June 2019 and I am currently based in the School of Management. I am also a member of the research cluster Sustainable Work and Employment Futures (CSWEF) within the School of Business. I am a fellow of the Higher Education Academy, UK. I obtained my PhD from the Strathclyde Business School University of Strathclyde (UK) in 2018. I hold a masters degree (MS) in Organisational Communication from the North Carolina State University (USA). Prior to joining Leicester I was a lecturer at the University of Northampton. I have also held contractual teaching and research positions in the University of Stirling, the University of Strathclyde, the North Carolina State University and the Indian Institute of Management (IIM-B).

I come with considerable experience in workforce development. I worked for Michigan Works a reputed and unified workforce development system in the USA where I made significant contributions to meet the education training and employment-related needs of a targeted group of youth learners within a federally funded program for older youth (aged 18-24). While teaching and researching in India, I undertook several consulting assignments for companies in the IT manufacturing and education sectors.

My research interests lie in examining work and employment in a digitally globalised world where production and services are increasingly coordinated across countries and firms. My research aims to understand the factors that influence the uptake of technological innovations and changes in the global sourcing industry and how these in turn shape organisational processes and practices that have significant impact on workplace productivity and employees' way of working and their experiences of work in the Global South. In this connection, I continue to pursue my interest in understanding working practices, cognitive skills requirements, career guidance and employee experiences of work in the dynamic and changing global business process outsourcing sector in the current context of political changes COVID 19 pandemic and the wave of disruptive technologies (AI robotics big data analytics) effecting the global sourcing market.

My research interest also lie in exploring work and employment in the UK social care sector in the context of social care reform activities, digitalisation in the sector and increased social and political attention paid to this area.

I have a growing research interest in exploring vocational education systems, experiences of youth learners from different socio-economic backgrounds and their transitions to higher studies and/or first employment. 

Roy, C., & Sarma, K. D. (2025). India’s fragmented landscape of AI regulation and governance and the work and employment scenario. Global Political Economy, 4(2), 228-242. https://doi.org/10.1332/26352257Y2025D000000039 (Journal Article)

Roy, C. & Venter, K. (2025) 'Making 'caring' work for working carers'. Futures of Work (32), 30 July Available at https://futuresofwork.co.uk/2025/07/30/making-caring-work-for-working-carers/ (Article)

Barnes, S-A., Roy, C., Kettunen, J., & Pullinen, H. (2025). Vocational Education and Training systems in practice: Country Case Studies (Report 7.2). Skills2Capabilities. (Report)

Hammer, N., Choonara, J., Roy, C., Wilemme, G. (2025) Worker Exploitation Task Group – Report and Recommendations. Culture and Neighbourhoods Scrutiny Commission, Leicester City Council (Commissioned Report)

Moore, P. V. and Roy, C. (2022) Advancing arguments on technology, work and the body, in the global political economy. Global Political Economy, 1(1), 108-121. https://doi.org/10.1332/QDOW4484  (Journal Article)

Baines, D., Cunningham, I., James, P. and Roy, C. (2021) Privatizing the sacrifice: individualized funding, austerity and precarity in the voluntary sector in Australia and Scotland. In S. McBride, B. Evans and D. Plehwe (Ed.), The Changing Politics and Policy of Austerity. Bristol: Policy Press, pp. 82 -102. (Book Chapter)

Cunningham, I., Lindsay, C., and Roy, C. (2021) Diaries from the front line - Formal supervision and job quality among social care workers during austerity. Human Resource Management Journal, 31(1), 187-201. DOI: 10.1111/1748-8583.12289 (Journal Article)

Cunningham, I., James, P., and Roy, C. (2018) Personalisation, austerity and their impact on UNISON members. UNISON (Commissioned Report).

Roy, C., Scholarios, D., and Taylor, P. (2017) ""The recession has passed but the effects are still with us"": Employment conditions, work organization and employee experiences in post-crisis Indian BPO. In E. Noronha and P. D'Cruz (Eds.), Critical perspectives on work and employment in globalizing India. Singapore: Springer, pp. 57-80. (Book Chapter).

Cunningham, I., Lindsay, C., and Roy, C. (2015) The View from Here: People's experiences of working in social services: A qualitative analysis. 50 p. - (Institute for Research and Innovation in Social Services [IRISS] (Commissioned Report)

Menaka Madushani Gamage - Norm Creation in MNC’s Human Resource Management; A Case of Chinese Multi-National Corporations (MNCs) that operate in the Belt Road Initiative (BRI) Sri Lanka

Rohit Sharma - University responses to under-represented students, employment and closing of progression gaps?: A case study of the ‘Student First’ initiative

Nitu Gupta - Academic precarity and casualisation in Higher Education in the UK

Aishath Asif: Effectiveness of organizational grievance mechanisms in increasing social capital: A look at donor-funded initiatives across small island developing states.

Mable Sikanyiti - Women's employment and career progression in Zambia: the case of the banking sector (Completed)

I am currently the Programme Leader for BA Human Resource Management. I teach across a wide range of undergraduate (UG) and postgraduate (PG) modules within the School of Management such as Human Resource Management in Business Context (MN7367), Principles of Human Resource Management (MN1012), Equity, Diversity and Inclusion (EDI) in Organisations (MN2133), Management in Global Value Chains (MN7414) to name a few. My teaching is informed by knowledge gained from recent research and scholarship in the relevant fields and ensures that teaching meets the standards expected within a research-led university.

Business and Management Co-Lead - University of Leicester School of Business

Programme Leader - BA Human Resource Management

Associate Editor, Employee Relations - The International Journal (Published by Emerald Publishing)

Associate Editor, Global Political Economy (GPE) Journal (Published by Bristol University Press)

Reviewer: I have reviewed submitted papers to a wide range of key journals in areas of employment relations, technology and work and industrial relations

Invited Seminar - 'Transformational offshoring': Frontline employee experiences of delivering IT enabled customer service work from India; organised by People, Organisations and Work Institute (POWI), De Montfort University (27 June 2022)

Invited Speaker/Resource Person - National Webinar on THE ROLE OF TECHNOLOGY IN FIGHT AGAINST COVID-19 (Area: Teaching and Learning) organised by Hemchand Yadav University Durg Chattisgarh India (23 June 2020)

Invited to present reflections on a theme on Sustainable work and employment in an age of technological disruption at the launch of the Centre for the Political Economy of Labour in University of Strathclyde Glasgow UK (13 November 2019)

Citizen Recognition Scheme Award - Outstanding committment to School's Recruitment Strategy and Outreach Events, University of Leicester, June 2025

Superstar Award Nominee (Best Lecturer), University of Leicester Students' Union, 2024

Citizen Recognition Scheme Award - Teaching Quality and Student Experience, University of Leicester, July 2023

University of Leicester School of Business Celebration Day Award - Most Inspirational Female Staff Member, University of Leicester, January 2023

Superstar Award Nominee (Best Supporting Staff) - Certificate of recognition awarded for valuable contribution to University of Leicester Students' Union, June 2022 

Fellow, Higher Education Academy, UK

Funded Projects:

2025-26 - CoI in ESRC Relationship Builder Grant (ongoing)

2024-2025 - CoI in Project 'Labour market: worker exploitation scrutiny', Funded by Leicester City Council (completed)

2024-2025 – CoI in European Horizon Project: Matching Skills: Capabilities, Organisations And Institutions, Funded by EPSRC HEG, Co-funded by EU (ongoing)

2022-23 - College Research Development Funding (CRDF) - CoI in project 'BAME students' access and transition into PGR studies: Experiences and insights from students and staff in CSSAH at UoL' (completed)

Secured jointly one of 100 Centenary PGR Scholarships for 2022 (Future 100 Scholarship Offer) - Competition Funded PhD Project 'University responses to under-represented students, employment and closing of progression gaps?: A case study of the ‘Student First’ initiative'

 

"I now tend to reflect less …” Experiences and perceptions of digital transformation (disruption) in social care sector in England: Evidence from a county in the East Midlands - BSA Work Employment and Society Conference- 2025 University of Manchester, Manchester September 09, 2025

Facilitating Social Integration: Case Study of effective practice in BA Human Resource Management Program, ULSB - TDF CSSAH Ed Conference, University of Leicester, July 03, 2023

“Reducing the rebooting time”: Frontline employee experiences of training in Indian Business Process Outsourcing (BPO) Industry - International Labour Process Conference (ILPC-2023), University of Strathclyde, Glasgow, April 14, 2023

Working with new digital technologies: Frontline employee experiences in Indian Business Process Outsourcing (BPO) industry post 2008 economic recession - BSA Work Employment and Society Conference 2021: Virtual Conference, August 25, 2021

Employee experiences and perceptions of Professional Identity in the Indian Business Process Outsourcing (BPO) Industry Post-crisis - International Labour Process Conference (ILPC-2019). University of Vienna, Austria, April 27, 2019

Conditions of Work and Employment in Post-Crisis Indian Business Process Outsourcing - a comparative case study analysis - International Labour Process Conference (ILPC-2016) WZB - Berlin Social Science Centre, Berlin, Germany April 05, 2016.

PhD (Work Employment and Organisation) University of Strathclyde Scotland UK

MS (Organisational Communication) North Carolina State University Raleigh USA

PG Certificate, Research Methods, University of Strathclyde Scotland UK