COVID-19 formal complaints

In line with government guidance in response to Covid-19, teaching was moved online from 16 March, campus closed and spring term ended early on 20 March 2020 to ensure the health and safety of all staff and students. During these unprecedented times the University took steps to ensure adequate teaching, learning and assessment continued remotely. The University continues to follow government guidelines and in line with these will not be offering universal refunds of tuition fees.  

However, the University did offer the opportunity for students to submit a complaint as a result of COVID-19 by 22 May if they had been affected in an exceptional way. As this deadline has passed, we will now only accept late complaints if there was good reason which prevented you from making a complaint by the deadline. For instance, that there were significant personal circumstances that impacted upon your ability to meet the deadline of 22 May 2020, supported where possible by evidence. Please note, not being aware of the complaint procedure will not be considered reasonable grounds to accept a complaint at this stage. 

If you feel the COVID-19 pandemic has negatively impacted upon your progression or award you may submit an academic appeal. An appeal is a review of the Board of Examiners’ decision and there are specific grounds that must be met. This should be submitted following the Board of Examiners’ notification of your progression or award decision. Find more information on the academic appeal procedure

You may wish to contact the Advice Service in the Students’ Union for advice regarding these circumstances. They can be contacted in the Percy Gee Building; or by telephone on +44 (0)116 223 1132. Or by email. Please note that the Advice Service can provide guidance but cannot complete this form on your behalf.

If you wish to submit a complaint relating to the COVID-19 pandemic, please consider the following points: 

  • State clearly why you believe the University has not fulfilled its responsibilities as a result of COVID-19, taking account of the mitigating actions taken to transfer teaching and assessment online. Please provide details of specific modules affected, indicating those where there was no online provision
  • Explain why you feel that the mitigating actions taken by the University have not been adequate during the current pandemic
  • Clearly state what action you seek from the University (noting the general statement about tuition fee refunds above)

Fill out the COVID-19 complaint form.

We understand that these are challenging times for everyone and we would like to remind you that we offer a wide range of support services.