Support
Living in University-managed accommodation means that you have some great people helping you if needed.
Accommodation Team
Our Accommodation Team is accessible 24 hours a day by email or phone, or you can just pop into the 24-hour The City Reception. Whether you’ve lost your key or you have a question about your room or you just want a cup of tea and a chat, the team are always around to help out.
Residential Advisers
Our Residential Advisers (RAs) are current students who work as part of the Residence Life Team to help you settle in. You'll spot the RAs out and about in their distinctive green hoodies, and they are all ready to provide help, advice or guidance, or just stop and have a chat.
Facilities Assistants
Bulb gone in the bathroom? Dripping tap in the kitchen? Accidentally locked yourself out of your room (again!). Report any problems to our maintenance team and they will get it fixed.
Clean and tidy
You're responsible for your own room, and the kitchen you share with other students. Our Housekeepers and Domestic Assistants clean the communal spaces in the accommodation such as shared bathrooms, entrance lobbies, stairs and corridors. Your regular cleaner is an important party of The City 'family' and you'll soon be on friendly terms with them.