Feedback and complaints

How to give us feedback

You can give us your feedback:

  • In person in the David Wilson Library
  • Using the making a suggestion form
  • Using the comment form available in the Library
  • By email: library@le.ac.uk
  • By telephone: 0116 252 2043
  • By letter: The University Library, University of Leicester, University Road, Leicester, LE1 7RD

University of Leicester staff and students can provide feedback to librarians@leicester.ac.uk or via their School or Departmental Student Staff Committees 

Making a formal complaint

Step 1

Please contact the Head of Service responsible for the service. They will deal with the matter immediately where they can. If an immediate resolution is not possible an explanation will be given as to what action will be taken next.

Step 2

If you are still not satisfied you should address your complaint in writing to the Associate Director: User Services who will investigate and reply to you in writing within 5 working days.

Contact details: Ms Jo Aitkins, Associate Director: User Services, University Library, University of Leicester, University Road, Leicester, LE1 7RD, 0116 252 5180, jua1@leicester.ac.uk

Step 3

Whilst we will make every effort to resolve your complaint if, for any reason, you are not satisfied with the response you have received you may progress your complaint as follows.

University of Leicester Students should follow the University of Leicester Students Complaints Procedure

All other Library Users should write to: Mr Neil Donohue, Interim University Librarian, University Library, University of Leicester, University Road, Leicester, LE1 7RD. The University Librarian will respond to the complainant in full within twenty eight days.