Terms and conditions of your offer

Terms and conditions of an Undergraduate or Masters offer

1. Terms and conditions of agreement relating to the offer

1.1 The full terms and conditions of your agreement with the University regarding the Offer are contained in the regulations made by the University’s Senate (Senate Regulations).

1.2 The Senate Regulations are located at http://www2.le.ac.uk/offices/sas2/regulations (as updated and amended from time to time)

1.3 The Senate Regulations contain important information about the terms applying to your place to study the Course at the University, including (but not limited to):

1.3.1 Minimum entry qualifications and language requirements for taught programmes of study (Senate Regulation 1);

1.3.2 Admission and registration for taught programmes (Senate Regulation 2); and

1.3.3 Fees (Senate Regulation 3).

1.4 You should read the Senate Regulations carefully prior to accepting a place at the University, as the Senate Regulations will govern the terms of your study.  If you do not understand anything in the Senate Regulations, or if you have any questions about them or the terms of your study at the University, please contact the University at qualoffice@leicester.ac.uk

1.5 If you would like a paper copy of the Senate Regulations to be sent to you, please contact qualoffice@leicester.ac.uk

1.6 In addition, the University’s Student Information Privacy Notice contains important information regarding the use of your data.  This includes sharing your data with other sections of the University and also the Students’ Union before you formally register, to enable the University to provide you with the best possible service before registration.  Please read the policy carefully before accepting the offer.  If you have any concerns or questions about the use of your data by the University, please contact Information Assurance Services at ias@le.ac.uk

1.7 The University is a registered (fee cap) provider with the Office for Students and has the right to issue its own degrees under UK law.  However, University of Leicester qualifications may not always be recognised outside the UK.  If you are intending to use your University of Leicester qualifications for employment purposes or further study outside the UK, it is very important that you ensure that the qualification will meet the relevant local requirements for your chosen career, employer or study goals before commencing your studies.  The University is unable to guarantee that its qualifications will be recognised in all circumstances.  For further information, distance learning students are advised to contact the appropriate Distance Learning Hub and students studying on campus should contact the International Office at intoffice@le.ac.uk

2. Accepting the offer

2.1 If you wish to accept this offer and have applied through the University of Leicester online application form, please log on to MyStudentRecord and follow the instructions.

2.2 If you wish to accept this offer and you have applied through UCAS, you will need to do this via the UCAS Track system by the deadline shown on your UCAS Track page.

2.3 If you are studying a distance learning programme the receipt of the payment of your first instalment of tuition fees will indicate acceptance of the offer.

2.4 If you have applied to the University by completing a paper application form, the signing of the declaration on that paper application form will indicate acceptance of the offer.

2.5 Acceptance of the offer through any of the above methods indicates the beginning of your contract with the University.

3. Cancellation rights before your course starts

3.1 You have a statutory right to cancel your contract with the University for the Course within 14 days of accepting your offer.

3.2 If you wish to exercise this right to cancel within this 14 day period, you must send written confirmation by email or letter to the address shown on the cancellation form. You can choose, but do not have, to use this cancellation form when providing us with your written notice of cancellation.

3.3 If you are applying through UCAS, you can also exercise this right to cancel within 14 days of accepting the offer by changing your decision on UCAS Track.

3.4 If you wish to cancel your contract with the University after 14 days of accepting your offer but before the start date of your course you must send written confirmation by email or letter to the University. The relevant contact details are on the cancellation form.

3.5 The University will reimburse any deposit and/or course fees paid by you or a third party on your behalf as soon as reasonably possible. The University will make the reimbursement using the same means of payment used for the initial transaction.  If you incur any fees as a result of the reimbursement, the University accepts no responsibility for any such charges.

3.6 For the avoidance of doubt, your deposit and course fees will also be reimbursed in full should you: (i) fail to satisfy all of the requirements of a conditional offer; (ii) fail to obtain a student visa; (iii) be prevented from attending the University as a consequence of exceptional circumstances.  You will be responsible for notifying the University in the event of any of the occurrences set out in this paragraph.  Notification must be received no later than 14 days after you have accepted you offer.

4. Cancellation rights after your course starts

4.1 The University will allow you to cancel your contract with the University for the Course at any time between the Course Start Date and the expiry of 14 days from the Course Start Date (Start Date Cancellation Period).

4.2 If you wish to exercise this right to cancel within the Start Date Cancellation Period, you must send written confirmation by e-mail or letter to the:

4.2.1 Student Services Centre (for campus based students); or

4.2.2 Distance Learning Hubs (for Distance Learning Students).

You can choose, but do not have to use, this cancellation form when providing us with your written notice of cancellation.

4.3 The University will reimburse any deposit and/or course fees paid by you or a third party on your behalf as soon as reasonably possible.  The University will make the reimbursement using the same means of payment used for the initial transaction.  If you incur any fees as a result of the reimbursement, the University accepts no responsibility for any such charges.

4.4 Further information on cancellation rights and terms, including withdrawing from the Course after the Start Date Cancellation Period, are set out in Senate Regulation 3.

4.5 For the avoidance of doubt, your deposit and course fees will also be reimbursed in full should you: (i) fail to satisfy all of the requirements of a conditional offer; (ii) fail to obtain a student visa; (iii) be prevented from attending the University as a consequence of exceptional circumstances.  You will be responsible for notifying the University in the event of any of the occurrences set out in this paragraph.  Notification must be received no later than 14 days after the course start date.

5. Variation

5.1 The University endeavours to ensure that the content of its prospectus, programme specification, website content and all other materials are complete and accurate. On occasion it may be necessary to make some alterations to particular aspects of a course or module.

5.2 The University can amend these terms and conditions including the Senate Regulations and vary your course of study for the following reasons:

5.2.1 the unavailability of key teaching staff;

5.2.2 changes in the University’s facilities or availability to the extent that the quality of teaching would be affected to the detriment of the students;

5.2.3 changes or developments in knowledge or teaching methods;

5.2.4 changes required to meet external requirements such as conditions imposed by accrediting bodies;

5.2.5 the way in which assessment is carried out; or

5.2.6 where a course or part of it is under or over-subscribed to the extent that the quality of teaching would be affected to the detriment of the students.

5.3 Depending on the reason for varying your course of study, the action that the University can take following the occurrence of one of the events in clause 5.2 and which will apply to all offer holders and registered students is:

5.3.1 altering the lecture or assignment timetable;

5.3.2 varying the location at which the course is provided or the examination is taken; or

5.3.3 cancelling or changing a programme or part of the specification more substantially.

The action the University takes under this clause will depend upon the circumstances prevailing at the time and the reasons for it exercising this power.

5.4 The University shall not be in breach of contract nor liable for delay in performing or failure to perform any of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control, e.g. fire, flood, industrial action etc.  The University shall use all reasonable endeavours to mitigate the effect of such an event on the performance of its obligations.

5.5 Wherever possible the University will ensure that you have as much notice as possible of the change to ensure that the disruption to your studies is minimised where it is taking action under clause 5.3.1 or 5.3.2 (where the change in location of the course is still within the grounds of the University).

5.6 The University will contact you as soon as possible and in any event will give you 25 days written notice before the relevant change is due to take place where it is taking action under clause 5.3.3. Where this occurs, we will also and in consultation with you, offer you an alternative course or programme (as appropriate) or the opportunity to cancel your contract with the University and obtain a refund of any advance payments that you have made for that year of study. In these circumstances, if the change takes place during your 2nd or 3rd years of study, the University will be entitled to retain its fees for your previous year or years of study, as appropriate. The University will also provide support and assistance to you with finding an alternative course provider where necessary.

6. Updating terms and conditions of your offer

6.1 The University will undertake an annual review of its terms and conditions in line with our Terms and Conditions Policy.

6.2 Students will be informed of any significant changes to the terms and conditions of their offer within 14 working days of the changes being formally confirmed.

7. Student complaints

7.1 The University has its own complaints processes to deal with any issues that may arise during the admission process or during your studies with the University:

7.1.1 The Admissions Complaints Process and

7.1.2 The Student Complaints Process (Senate Regulation 12).