International

Information for international agents

This page has been created specifically to support authorised agents and partners of the University of Leicester.

We have brought together key content from across our website into one place, giving you easy access to important information about our University and working with us.

The University of Leicester is committed to following the Agent Quality Framework (AQF), which has been designed to enhance the partnership between UK Higher Education institutions and agents. Find further information and resources about the AQF.

Applying to Leicester

All agents must use the Agent Gateway to submit or update applications. The University of Leicester Agent Gateway enables you to submit an application electronically for international students applying via your agency for all courses and all modes of study. If you use the agent gateway to make an application on behalf of a student, you can claim commission once the applicant enrols on the course, (providing you meet all the conditions stipulated in the contract) without having to send further proof that you are their official agent. This also enables you to adequately advise the applicant from the beginning by logging into the portal at any time to see live up-to-date information on things such as: 

  • Application and offer status
  • Response details and offer conditions
  • Finance details, including deposit status, sponsor details and course fees
  • CAS status
  • Recent correspondence sent to the applicant, including their offer letter and CAS statement

Agent Gateway Watch our Agent Gateway training for counsellors

Agent Portal and Tagging Requests - A quick guide

Undergraduate applications when the applicant has nominated you on UCAS

  1. Applicant nominates your agency and counsellor to act on your behalf on UCAS.
  2. Counsellor sends a copy of the UCAS application to intapps@leicester.ac.uk.
  3. We will check the counsellor matches the UCAS form and then tag the applicant. 
  4. We will send a confirmation email to the counsellor and the applicant.
  5. Counsellor will be able to see, manage and amend the application via our Agent Gateway.

Undergraduate applications when the applicant has not nominated you on UCAS

  1. The counsellor obtains confirmation from the applicant that they want you to act on their behalf. 
  2. The counsellor sends a copy of the UCAS application, a completed nomination form and that confirmation as evidence (WhatsApp message, email correspondence) confirming their permission for the University to share their application data with your agency so that you are able to support them. 
  3. We will check the documents and evidence and then tag the applicant if appropriate. 
  4. We will send a confirmation email to the counsellor and the applicant. 
  5. The counsellor will be able to see, manage and amend the application via our Agent Gateway.

Postgraduate Taught/Distance Learning/Direct

Your agency will automatically be tagged if:

  • The application is made using your Agent Gateway.
  • The applicant applies directly via our online application portal and nominates your agency.

Post application/offer assistance

  1. Counsellor obtains confirmation from the applicant they want you to act on their behalf. 
  2. Counsellor sends a copy of their application form, the nomination form and that confirmation as evidence (WhatsApp message, email correspondence) confirming their permission for the University to share their application data with your agency so you are able to support them.  
  3. We will check the documents and evidence and then tag the applicant if appropriate. 
  4. We will send a confirmation email to the counsellor and the applicant. 
  5. The counsellor will be able to see, manage and amend the application via our Agent Gateway.

Rules

  • Please use the University of Leicester nomination form if needed.
  • Please submit tagging requests within three days of the application being submitted.
  • If another agent is already tagged, we will revert to the applicant’s wishes and inform all parties accordingly.  
  • We cannot allow any agent switching after a CAS has been issued. 

Please note

  • For non-UCAS applications, your agency will automatically be tagged if you either make the application via the agent gateway or the applicant nominates your agency in the online application form. 
  • For UCAS applications, we will tag your agency if the applicant nominates you to act on their behalf and you send a copy of the UCAS form to intapps@leicester.ac.uk.
  • The University has the right to refuse any tagging requests.
  • We keep a record of all tagging requests, agent switches and complaints to monitor any patterns. 

We must receive all email tagging requests by end of September for September entry and by mid January for January entry.

Download an agent notification form (Word, 27kb)

Contact us

Please contact us if you do not have an agent gateway username, or know how to use the agent gateway portal.

Commission claim process

Campus based programmes

Agents should make a commission claim as soon as possible and no later than 4-months after the start of the course.

  • Once the student has successfully enrolled, we will send you a report detailing the referred student, their course and commission payment we believe is due to you. We will do this by mid-October for September entry, mid-February for January entry, and mid-May for April entry.
  • Please check this report and send us an invoice accordingly no later than 4-months after the start of term for that intake. Please include the PO number we give you on the invoice.
  • We will process this invoice for payment via our Finance Office.

Distance learning programmes

The University pays commission for distance learning programmes three times a year, in-line with the start of academic term dates. Please see our procedure below:

  • Once we have received the tuition fee payment, we will send you a report following the Distance Learning start dates in March, May, and November detailing the referred student course, and commission payment we believe is due to you.
  • Please check this report and send us an invoice accordingly.
  • We will process this invoice for payment via our Finance Office.

Entry requirements

Commission payment disputes

We aim to minimize commission payment disputes by encouraging you to apply via the agent gateway or asking you to provide sufficient evidence to tag the student to your agency. However, in exceptional circumstances we understand that there may be times where two or more agencies are claiming commission for the same student. In this case, we will always contact the student and abide by their account of the situation. In cases where it is evident you have provided a substantial service, we will honour the £500 partial support service payment. Please note however this will not count towards any agreed student enrolment targets for the agent bonus payment.

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