Arriving safely in accommodation

Moving in can be chaotic and busy so it’s important that we all work together to manage arrivals safely. It won’t be long until you’re here, so this is everything you need to know to get started.

All this information is, of course, subject to any changes in Government rules and guidelines. If you have an enquiry regarding our accommodation, please contact

Before you arrive

There are a few things for you to do before you arrive to make your arrival quick and simple.

  • Register on MyStudentRecord so we can give you your ID card when you arrive!
  • Book your arrival slot on the accommodation portal to make your arrival quick and easy, you still need to book an arrival slot even if you’ve got your key already from Drop and Go

You shouldn’t come to accommodation if:

What to expect when you get here

If you’ve already picked up your keys using Drop and Go

If you already have your key from Drop and Go, your arrival will be quick and easy. You’ll just need to go to your site reception to register using our fast-track arrival process. Then you can head over to your accommodation to finish unpacking and get settled in.

You’ll still need to book your arrival slot, so we know when to expect you. Your arrival confirmation email will tell you where you need to go when you arrive. Don’t forget to bring you key with you!

If you’ve arriving for the first time and need to collect your keys

If you need to pick up your key, you can go to your allocated key collection point. The details of this will be given to you in your arrival confirmation email once you’ve booked an arrival slot. Once you’ve registered and have your key, you can head over to your accommodation to unpack and get settled in.

What you need to bring

We’ve created a handy checklist of what to pack to help you get ready for your arrival. There are a few essential things to remember to make sure you can check-in quickly:

  • Your accommodation arrival confirmation – when you book your arrival slot you can download your check-in document from the accommodation portal
  • Proof of ID – we can only accept the following documents:
    • UK students: passport or UK long birth certificate
    • EEA or Swiss students: passport or national identity card
    • International students: passport and visa
  • Your room key, if you’ve already picked it up through Drop and Go

Arriving safely

There are some new rules that apply when visiting our receptions and the key collection points.

  • Only students should come inside, anyone you bring with you (e.g. family during arrivals) will need to wait outside
  • All visitors to reception will need to wear a face covering (unless exempt under Government guidelines)
  • There will be limits to the number of people allowed in the receptions at any time, please wait outside and queue safely until you are able to enter
  • Follow the signage and floor stickers, keeping a safe distance between you and anyone else and staying behind any dividers or screens
  • Hand sanitiser is available in the entrance to reception for you to use

During arrivals, you’ll need to wear a face covering when you’re inside – you won’t need to do this in your flat once you’re in your household bubble. You should also maintain a safe distance from others that are moving in around you.

When you arrive, you may only have one other person come with you. Anyone else that comes to Leicester with you will need to wait outside in your car.

Make sure you stick to your arrival slot in order to help us monitor who’s in halls and give at least 48 hours’ notice if you’re unable to make it. If you need to change your arrival slot for a different date and/or time you can do this on the accommodation portal.

If you have any questions prior to your arrival, you can contact the accommodation team 24/7 at or by phone on +44 (0)116 252 2428.

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