Covid 19 - Membership guidance
Unfortunately due to the national guidance relating to the lockdown in November, we have had to close all sports facilities. All members will have been contacted via email with information on this.
Please note the guidance below is in relation to the lockdown in November. If you are seeking information relating to refunds due to the lockdown in March please email email@example.com for guidance on this.
November Lockdown Membership Guidance
Public/Alumni/Associate membership (paid by Direct Debit)
- If we took a payment from you on Monday 2nd November 2020, we will not take a payment from you on the first month the membership resumes
- If we took a payment from you on Monday 2nd November 2020, but you have cancelled your membership for the end of November; we will refund November's payment.
- If we took a payment from you on Monday 2nd November 2020 but you have frozen your membership from 1st December 2020 we will not take a payment from you on the first month your membership resumes.
Annual membership (excluding Student annual membership)
Your renewal date will be extended to cover the closure period.
Staff membership (paid by Payroll Deduction)
As staff pay in arrears there will be no deduction taken from your salary on Monday 30th November 2020 for the month of November. the next deduction will be taken from your salary at the end of the month once memberships resume.
Following the various closure period of the sports facilities that have taken place this academic year, a decision has been made to issue refunds proportionate to the time that both facilities have been closed.
Students who have purchased a Gold Termly membership will be refunded for the period of time that both (Danielle Brown and Roger Bettles Sports Centre) facilities have been closed. These refunds will be processed in January.
The Sport and Active Life service will be contact with individuals that have purchased this membership type to notify them of the refund process.
Gold, Gold + and Silver memberships (Excluding students that have purchased a Team Leicester club membership)
Students who have purchased a yearly membership will be refunded for the period of time that both facilities have been closed. This refund will be processed once we are able to reopen the facilities.
Once a full time frame of closure has been established and refunds calculated, the Sport and Active Life service will be in contact with individuals that have purchased this membership type to notify them of the refund process.
If you have purchased this membership type and a club membership please see below for guidance on your refund.
Team Leicester Memberships
Please note all Team Leicester memberships are still currently under review.