Covid 19 - Membership guidance

We are pleased to announce that our facilities will begin to re-open from Tuesday 1st September. The first stage of the re-opening plan will be implemented for the Roger Bettles Sport Centre only, the Danielle Brown Sport Centre will follow shortly after.

Following the closure and subsequent re-opening of the Roger Bettles Sports Centreand soon the Danielle Brown Sports Centre, we appreciate that there may be questions regarding how this will affect your membership. Details for the relevant memberships can be found below

Public/Alumni/Associate membership

Your gym membership will become unfrozen and live from Tuesday 1st September (unless you have requested for your membership to be cancelled or frozen further, and have received confirmation of your request from us. All requests must be received by the 15th of August in line with terms and conditions). You will be reimbursed for the 2 weeks of March lost due to the closure via a reduction of your first Direct Debit on the 1st September 2020.

Danielle Brown Public members will be able to access the Roger Bettles Sport Centre until the Danielle Brown Sport Centre re-opens. 

Should you have any further questions please contact membership@le.ac.uk.

Annual membership (excluding Student annual membership)

Your gym membership will become unfrozen and live from Tuesday 1st September (unless you have requested for your membership to be cancelled or frozen further, and received confirmation of your request from us. All requests must be received by the 15th of August in line with terms and conditions).  

Your new renewal date will be extended to cover the closure period. 

Should you have any further questions please contact membership@le.ac.uk.

Staff membership (paid by Payroll Deduction)

Your gym membership will become unfrozen and live from Tuesday 1st September (unless you have requested for your membership to be cancelled or frozen further, and received confirmation of your request from us). 

Your next deduction will be taken from your salary on 30th October 2020. 

For further information or guidance around Covid-19, please visit our dedicated site.

Student membership only

All memberships expire on Monday 31st August 2020. To access the Sport Centre's from Tuesday 1st September you will need to purchase a new membership. Please note that all memberships for the 2020-21 academic year should be purchased through shop@le.
You are able to request a refund for your 2019-20 student membership by emailing membership@le.ac.uk before the 31st August 2020, we are unable to process any requests after this date, information can be found below.

Annual Gold/Silver membership

We will refund 25% of the fee paid is purchased within the first 3 months of the academic year (1 September - 30 November 2019) and 50% if purchased between months 4 and 6 (1 December 2019 - 29 February 2020). Where a membership was purchased in March, 100% of the fee will be refunded.

Termly membership

We will refund 25% of the fee paid where a termly membership was still live (it had no expired) at the time of closure.

Team Leicester membership

As there is no official Team Leicester activity after the end of March, there will be no refunds if purchased before January. We will refund 25% of the free paid if purchased between January and closure.

How do I request a refund?

Please email membership@le.ac.uk with your name, student email address, membership type and where you purchased your membership from (Accomodation, shop@le, Sport Centre). If you purchased your membership from shop@le, please forward your receipt with the order number beginning with UOLxxxx. Once you email us, you will receive an automated reply as confirmation of your refund request and an email once your refund has been issued. Please note, as the processing of refunds is beyond our control we kindly ask you to bear with us during the campus closure.

How will I get my refund?

Accommodation will process credit notes on students accounts where it was purchased through accommodation. Shop@le will refund directly back onto the same card used to pay where it was purchased through Shop@le. Where memberships were purchased in the Sports Centres these will be refunded once we re-open via card (if paid by card) or cheque (if paid by cash), in accordance with financial and money laundering regulations.

We will endeavour to do this as quickly as possible once we are back on campus and kindly ask for your patience during that time. To obtain your refund, requests must be received by membership@le.ac.uk by the 31st August 2020. We will be unable to process any requests received after this date.