Covid 19 - Membership guidance
Following the closure of the Danielle Brown Sports Centre and Roger Bettles Sports Centre, we appreciate that there may be questions regarding how the closure will affect your membership. Details for the relevant memberships can be found below.
Your gym membership will continue to be frozen (suspended) while the Sports Centres are closed and payments will temporarily not be taken effective from 01.04.20. Please do not cancel your Direct Debit. You will be reimbursed for the remaining 2 weeks of March via a reduction of your first Direct Debit after we re-open. Should you have any further questions please contact firstname.lastname@example.org.
Annual membership (excluding Student annual membership)
Your gym membership will be frozen (suspended) while the Sports Centres are closed and your renewal date will be extended to cover this. Should you have any further questions please contact email@example.com.
For further information or guidance around Covid-19, please visit our dedicated site.
Student membership only
Annual Gold/Silver membership
We will refund 25% of the fee paid if purchased within the first 3 months of the academic year (1 September 2019 - 30 November 2019) and 50% if purchased between months 4 and 6 (1 December 2019 - 29 February 2020). Where a membership was purchased in March, 100% of the fee paid will be refunded.
We will refund 25% of the fee paid where a termly membership was still live (it had not expired) at the time of closure.
Team Leicester membership
As there is no official Team Leicester activity after the end of March, there will be no refunds if purchased before January. We will refund 25% of the fee paid if purchased between January and closure.
How do I request a refund?
Please email firstname.lastname@example.org with your name, student email address, membership type and where you purchased your membership from (Accommodation, Shop@le, Sports Centre). If you purchased your membership from Shop@le, please forward your receipt with the order number beginning with UOLxxxx. Once you email us, you will receive an automated reply as confirmation of your refund request and an email once your refund has been issued. Please note, as the processing of refunds is beyond our control we kindly ask you to bear with us during the campus closure.
How will I get my refund?
Accommodation will process credit notes on students accounts where it was purchased through accommodation. Shop@le will refund directly back onto the same card used to pay where it was purchased through Shop@le. Where memberships were purchased in the Sports Centres these will be refunded once we re-open via card (if paid by card) or cheque (if paid by cash), in accordance with financial and money laundering regulations.
We will endeavour to do this as quickly as possible once we are back on campus and kindly ask for your patience during that time. To obtain your refund, requests must be received by email@example.com by the 31st August 2020. We will be unable to process any requests received after this date.