Higher Education Achievement Report (HEAR)

What is the HEAR?

The Higher Education Achievement Report (HEAR) provides a single comprehensive record of your achievement. It is a digital transcript you can access once you have completed your studies.

The HEAR is designed to:

  • be shared securely with others, for example with a potential employer or other higher education institution
  • fully capture your academic performance and a range of non-academic achievements, thereby enhancing employability
  • enable you to review progress and plan future activities, whether individually or with support from a tutor
  • support your engagement in opportunities beyond the curriculum
  • act as an aide memoire when making applications for jobs and further study

Eligibility

You are eligible for a HEAR if you:

  • Graduated from an undergraduate campus-based course from 2012 onwards

Graduates of the following programmes are not eligible to receive a HEAR:

  • School of Medicine
  • BA Humanities
  • Education PG Cert and PGCE courses
  • Lifelong learning courses
  • Incoming Erasmus and Joint Year Abroad (JYA) students

Graduates with a DipHE or CertHE are not eligible to receive a HEAR.

Accessing your HEAR

The University of Leicester will create an account for you with Gradintel and will contact you to advise when it has been uploaded. Gradintel will send an email to  your University of Leicester email when your account is ready to be activated. This will be after you have received your final award and your degree is conferred. If you believe there is an error on your HEAR please contact the Student Records Office at studentrecords@le.ac.uk.

FAQs

What do I do if I completed an activity but it is not showing in Section 6 of my HEAR?

If you have completed a HEAR accredited activity and submitted all of the relevant evidence, you will need to contact the Student Records Office at studentrecords@le.ac.uk.

You will need to confirm the following information when you contact them:

  • Your name and student number
  • The activity you completed (i.e. Member of a Sports team, Nightline Volunteer, President of a Society)
  • The academic year you completed the activity, the hours you completed (for volunteering), who you logged the activity with, and when you confirmed it to them

Once your query has been investigated you will be notified of the outcome. If there was a mistake, your HEAR will be updated and you will be contacted to let you know that you can access the updated HEAR on the Gradintel website.

My University of Leicester account has expired but I haven’t activated my Gradintel account. What should I do?

When your details are initially registered with Gradintel we will only register your University of Leicester email account, which will remain active until 31 August of the year you graduate (if you graduate in July) or 28 February of the year you graduate (if you graduate in January).

You will need to contact studentrecords@le.ac.uk with your full name, student number and the email address that you wish your Gradintel account to be linked to

Please note that when changes are made to the email account that is assigned on your Gradintel record an activation email will be sent to you. Your account must be activated within 30 days.

Who do I contact if there is an error with the activity shown on my HEAR?

Email the Student Records Office at studentrecords@le.ac.uk.

You will need to confirm the following information when you contact them:

  • Your name and student number
  • The activity you completed (i.e. Member of a Sports team, Nightline Volunteer, President of a Society)
  • The academic year you completed the activity, the hours you completed (for volunteering), who you logged the activity with, and when you confirmed it to them.

I have activated my Gradintel account but can’t remember my log in details

Unfortunately once you have activated your account with Gradintel we are unable to reset your record. If you follow the steps below Gradintel will be able to reset your record and enable you to access your HEAR:

  • Click the login button on the Gradintel website
  • Click “Lost Account Details”
  • Follow the prompts to receive assistance from the Gradintel Customer Service team