FAQs

Isolation: health and wellbeing

What do I do if I have symptoms of COVID?

The most important symptoms of coronavirus (COVID-19) are recent onset of any of the following:

  • a new continuous cough
  • a high temperature
  • a loss of, or change in, your normal sense of taste or smell (anosmia)

If you have any of the symptoms above, you must immediately self-isolate. Stay at home and arrange to have a test to see if you have COVID-19.

Let other members of your household know as soon as possible.

You must also let the University know, using this form, as soon as possible.

The Student Welfare team will contact you and find out more information about you so they can support you appropriately.

What should I do if I test positive for COVID-19?

If you test positive for COVID-19, you must immediately self-isolate for at least 10 days.

Let other members of your household know as soon as possible.

You must also let the University know, using this form, as soon as possible.

The Student Welfare team will contact you and find out more information about you so they can support you appropriately.

How will I know if someone I have been in close contact with has subsequently developed symptoms?

When someone notifies Student Welfare that they have symptoms, Student Welfare will then contact anyone who has been in close contact with that person since two days before the symptoms appeared. Please make sure that the University has your correct contact details.

What should I do if I have been in close contact with someone who has COVID-19?

You must self-isolate at home for at least 10 days from the date of your last contact with that person. During that time, you cannot leave the house for any reason. It is very important that you follow this advice even if you feel well, as symptoms can take up to 10 days to appear.

You must also let the University know, using this form, as soon as possible.

What should I do if I need medical attention while self-isolating?

If you needs urgent first aid or emergency help, press the button on the Safezone app to notify us. If you are on campus or in University accommodation we will deploy our nearest officer/first aider to assist. If you are outside of our geographical range your call will be automatically diverted to the emergency services.

Can I attend a place of worship while self-isolating?

No, you cannot leave your house/flat for any reason whatsoever. If you have religious concerns, whatever your faith, please contact the Chaplaincy.

How can I get food that meet my specific dietary requirements while self-isolating?

As soon as you start self-isolating, let Student Welfare know about any specific dietary requirements that you have. They will make sure that you receive appropriate supplies of food.

How will the University help me with booking online food shopping if I don't have a debit/credit card?

We will have essential food packages along with menu instructions for those isolating who are unable to access food.

Can I go outside to exercise while self-isolating?

No, you cannot leave your house/flat for any reason whatsoever. Advice on home-based exercise is available from our Sport and Active Life team.

Can I go home?

While self-isolating, you cannot leave your house/flat for any reason whatsoever.

Can I go home for Christmas?

While self-isolating, you cannot leave your house/flat for any reason whatsoever. If you are self-isolating when term ends, you will not be able to go home until you have completed the self-isolation period.

Can I leave my accommodation for a family emergency?

This would depend on the nature of the emergency. Please contact Student Welfare immediately so that they can assess your particular situation.

Who can I contact for more information?

If you have any questions not answer on this website, please contact studentcovidsupport@le.ac.uk

Isolation: studying

I am unable to complete my work in isolation, will I get an extension?

If you are unable to complete an assessment due to the current circumstances you should submit a claim for mitigating circumstances to your School via MyStudentRecord. It may be possible for you to be set an alternative deadline.

I have a disability/learning difficulty and need to access University support services to help me study - can I still do this?

Please contact the AccessAbility Office to arrange this.

Can I suspend my studies and restart later this year or next year?

The University will continue to deliver online teaching wherever possible. Because of the way our degrees are structured, it will not be possible to delay the start of your programme until later in the year as you may have missed key foundational material for your degree that was delivered in the interim.

It is sometimes possible to suspend your studies and restart the year in the next academic year (2021/22). However you should first speak with your School regarding your options and also ensure that you are aware of any financial implications.

I have school age children. What happens if they need to isolate and I'm unable to study full time?

Contact your School to discuss your options. You may be able to claim for mitigating circumstances if this affects your assessments.

Can I switch to online studying only?

Yes. Let your School know that you wish to move to fully online study and they will tell you how to access your teaching and assessment remotely.

I have technical problems that make it difficult for me to study. What help is available?

You will need access to a computer with broadband to be able to study remotely. Find out about the technical equipment, facilities and support available for remote study, as well as the Digital Hardship Fund and Laptop Loan Scheme.

If my learning goes completely online can I move back home?

If you have already created a ‘household’ here in the Leicester, the advice is that this is now your household and you should not move around.

Will face to face learning finish early?

We have designed our Ignite blended learning approach to be flexible and resilient in the light of changing public health measures. We will closely monitor government and Public Health England advice and adapt our face to face teaching approaches accordingly.

Are there any activities I can get involved with while self-isolating?

We’ve created a programme of online activities and events so you can keep yourself busy and active, both mentally and physically. The Students’ Union also has lots of events running online throughout October.

Your Accommodation team will be running live Instagram events, search @uolreslife to follow them. There will be quizzes, craft sessions and recommendations for your Netflix queue.

If you want to burn some energy off our sports centre has enough online exercise classes to see you through isolation. From yoga to HIIT, we have a class to suit all fitness needs.

Isolation: accommodation

What support will I have while self-isolating in University accommodation?

We are providing food boxes free of charge to students living in University accommodation. We will also provide regular support by telephone or email to check on your health and mental wellbeing. You will also be able to access our programme of online Residence Life events.

I'm not getting on with my flatmates while we are all self-isolating, can I move?

While self-isolating, you cannot leave your house/flat for any reason whatsoever. You can contact the Accommodation Office about a room transfer but you would only be able to move once self-isolation is over.

If multiple flats/our whole block are in isolation, are we free to move between isolated groups?

No. While self-isolating, you cannot leave your flat for any reason whatsoever.

I share a house with non-students - do I need to do anything different?

No, the same rules apply as we are following the government's guidance.

Am I allowed outside to smoke or vape?

No. While self-isolating, you cannot leave your flat for any reason whatsoever.

What do I do if I've been staying away from my halls of residence when my flat goes into self-isolation?

Do not go back into your block, even to collect belongings. Contact the Accommodation Office and we will try to find you safe temporary accommodation until your household has finished its period of self-isolation.