Good neighbours guide

Whether you’re living in University accommodation or not, having your own place offers greater freedom and independence, but it also comes with extra responsibility. Leicester is a great city to live in, but it’s important to remember that it’s not just students living here. The area has residents living different lifestyles, all within close proximity, all of whom deserve to be treated with dignity and respect. By following the tips below, we hope you will settle into life in your neighbourhood and have a great time.

Say hello

Introduce yourself to your neighbours when you first move in. Get to know the people living around you so you will feel safe and involved in your area.

Keep the noise down

Under COVID-19 restrictions parties involving people outside your household are not permitted. Students holding parties will be suspended for two weeks.

If playing music, please remember that your neighbours include professionals, young families and the elderly so be considerate.

Keep the noise down by remembering to:

  • Close your windows and doors.
  • Move your sound system away from the wall.
  • Be respectful between 11pm and 8am.

When you’re in your home, on your way out, or returning late at night, your neighbours don’t want to be woken up by shouting, slamming doors or noise.

Be considerate; your neighbours have the right to peaceful enjoyment of their home.

Local Leicester and Oadby lockdown

At the time of going to press, there is a local lockdown in place. This means no household can have anyone from outside the household come round to visit. It also means students should not go out to public places to socialise with people from outside their household and there should be no more than six in any social gathering.

Be considerate when parking

If you have a car, be considerate about where you park it. Don’t block other people’s driveways or park in their spaces, and remember to ask your visitors to do the same.

Sort your rubbish out

Make sure you remember to put your bins out on the right day.

Do it early so that you don’t miss the collection and make sure you bring your bins back in as soon as your rubbish has been collected. If you fail to bring your bin in, you could be fined.

You can find out which day your rubbish will be collected by entering your address on Biffa’s website.

If your home has a garden you are also responsible for keeping it tidy and clear of rubbish. If you have any unwanted furniture, call the council and arrange for them to pick it up.

If you’re missing a bin, speak to your landlord immediately. Don’t leave your rubbish bags on the street as they could become a health hazard.

Look after your stuff

Take care of yourself and your possessions. We recommend that you insure your possessions against damage or theft, and consider the following safety advice:

  • If your home has an alarm, use it.
  • Lock your doors and windows, even if someone is in.
  • Keep your laptop, car keys, phone and other valuables out of sight.
  • Register your property on Immobilise
  • If your home is going to be empty, use a timer switch or leave a light or radio on and draw the curtains to give the impression that someone is in.
  • Don’t be an easy target. Burglars will look out for obvious signs of a student house.

Look after yourself

Don’t take risks with your personal safety. Be aware of your surroundings and stay alert.

  • Walk in groups using well-lit streets at night or use a taxi if you’re travelling alone (always use licensed taxis).
  • Use a D-lock to secure your bike. These can be bought for £12 from shop@le and collected from Shop! on campus.
  • If you feel unsafe contact somebody. Whether it’s a friend, family member, or University Security, they can give guidance or support if you feel uneasy or unsafe at any point on your journey.
  • In an emergency situation always call 999.

Health and wellbeing during COVID-19

The University is taking all precautions to make the campus as safe as possible, including risk-assessing all buildings to ensure they are COVID-19 safe and that social distancing can be maintained in line with Government guidance.

Students and staff that do not have symptoms of COVID-19 will have the opportunity to be screened for the virus, as part of a new initiative launched by the University. If a member of staff or a student tests positive for COVID-19, they will be asked to follow Government guidelines for self-isolation and those within their ‘bubble’ will be provided with assistance.

Please ensure you keep yourself, housemates and neighbours safe through the pandemic by following the latest Government advice. Where possible, walk or cycle to campus. Respect your social bubble and give each other some space.

The University will continue to adapt as the situation changes. Contact Student Support Services at studentcovidsupport@le.ac.uk. See the latest information on the University response to COVID-19.

Guidance on student conduct and COVID-19

The health and safety of our students and staff has been paramount in the University’s response to the COVID-19 pandemic. We know that some of the measures that have become necessary in the current circumstances would not usually be part of University life, but we expect students to behave in accordance with the situation we are living in at present.

In cases where students are reminded to comply with measures we expect them to act responsibly and with respect. For monitoring purposes, staff will ask students for their details. If students persistently disregard measures put in place in response to COVID-19 or behave inappropriately towards other students or members of staff the University can take action under the Student Conduct and Discipline Regulations.

Most minor breaches will be resolved informally without referral to the Student Conduct Team. However, there may be instances where consideration under the Student Conduct and Discipline Regulations is appropriate, examples of this could include:

  • repeat previous behaviour and requests to address the behaviour have been ignored
  • are verbally aggressive or abusive
  • refuse to follow Government or University guidance
  • intentionally gather in large groups that are not part of their Live and Learn Student Bubble
  • organise an unsanctioned gathering
  • publish views and/or pictures on social media that undermine the University’s guidance on social distancing or other COVID-19 requirements

You can find the full Guidance on Student Conduct and COVID-19.

Represent your university

Don’t forget that the community sees you as a member of the student population and the University. You are representing us at all times and any misbehaviour reflects badly on us. All students and staff agree to abide by the Safe Citizen Promise.

Be responsible

If a neighbour complains to you about the noise you are making, or something else, be sympathetic to their concerns and take all reasonable steps to address the problem. If you receive a disruption complaint from the council or the University, don’t ignore it – you could end up with a criminal record.

Difficult neighbours?

Although rare, disputes between neighbours can happen. If you feel like you are being harassed by one of your neighbours, try not to retaliate as this can make the situation worse. Instead contact the University or the council.

General safety contacts

Here are some useful contact details for the University, Leicester City Council and the emergency services to help you solve any problems you might face:

  • University Security non-emergencies: 0116 252 2023
  • University Security emergencies: 0116 252 2888
  • Police non-emergencies: 101 
  • NHS non-emergencies: 111
  • Emergency services: 999
  • Noise incidents (council): 0116 454 1001
  • Noise incidents out-of-hours emergencies (council) (6pm – 8am): 0116 254 4344
  • Rubbish collection complaints (council): 0116 454 1002