FAQs for parents

What should I do if my son/daughter tests positive for COVID-19 while at University?

Please be reassured that our Student Welfare team will be on hand to take care of your son/daughter. We are making sure that students are self-isolating with plenty of food and other essentials and we will be in touch with every self-isolating student on a daily basis. Self-isolating students can still receive post.

Can my self-isolating son/daughter come home?

No. While self-isolating, they cannot leave their flat for any reason whatsoever.

How can my self-isolating son/daughter get food and other supplies?

Our local supermarkets are supporting us with deliveries. We are asking students to let us know about specific dietary requirements so that we can ensure those can be taken into account.

How can I stay up to date on the COVID situation at the University?

The best way is to follow us on social media - you'll find the links at the bottom of this page. You can also bookmark this page and check regularly for updates.

How will I know if my son/daughter requires medical attention? Will someone help them if they need to go to hospital?

Make sure your son/daughter has downloaded the Safezone app. If they need urgent first aid or emergency help, they can press the button on the app to notify us. If they are on campus or in University accommodation we will deploy our nearest officer/first aider to assist. If they are outside of or geographical range their call will be automatically diverted to the emergency services.

My child has a disability or learning difficulty, will they still receive support?

Of course. All our existing student support services will continue to be available for isolating students.