Ensuring robust processes for reporting and handling complaints
Students and staff need to feel that any complaint will be dealt with appropriately and know that they will be informed on the progress and outcome of that complaint.
Areas of progress and projects supporting robust processes for reporting and handling complaints include:
- Updated student feedback forms to facilitate reporting of racial harassment and discrimination
- Working with central University EDI and Standing Together (student support) team to facilitate the same through the central Report and Support service - disclosures/reports can be anonymous or by name to facilitate direct support (also available of course through our Pastoral Support Unit)
- This better access to reporting and disclosure, alongside a review of the systems for collecting data, will also facilitate better collection and review of data to assess the extent of different types of harassment and discrimination and any impact of Charter initiatives.